PeopleCert CSQA Exam - Topic 4 Question 130 Discussion

Actual exam question for PeopleCert's CSQA exam

Question #: 130
Topic #: 4

[All CSQA Questions]

If your customer complains that you made an error, you need to do the following:

AIf you are wrong, admit the error

BNegotiate a satisfactory resolution

CState solution and get agreement

DTake action to implement a solution

EAll of the above

Show Suggested Answer

Suggested Answer: E

by Brent at Jul 21, 2026, 01:55 PM

Limited Time Offer

25%

Off

Get Premium CSQA Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tammara

3 days ago

Surprised that admitting fault is so important!

upvoted 0 times

...

Lorrine

8 days ago

Gotta negotiate a resolution, that's key!

upvoted 0 times

...

Becky

14 days ago

Wait, all of those steps? Seems like overkill.

upvoted 0 times

...

Julio

19 days ago

I agree, that's the best way to handle it.

upvoted 0 times

...

Annett

24 days ago

Definitely admit the error first!

upvoted 0 times

...

Larae

29 days ago

I’m pretty sure we discussed that taking action is crucial, but I’m a bit confused about how to balance negotiation with admitting fault.

upvoted 0 times

...

Val

1 month ago

I guess "E) All of the above" makes sense, but I wonder if there are situations where you might skip a step?

upvoted 0 times

...

Dawne

1 month ago

I remember a practice question where we had to outline steps for resolving customer complaints, and I feel like all these options are part of that process.

upvoted 0 times

...

Adell

1 month ago

I think admitting the error is really important, but I'm not sure if we should negotiate first or just jump to a solution.

upvoted 0 times

...