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PeopleCert CSQA Exam - Topic 2 Question 51 Discussion

Actual exam question for PeopleCert's CSQA exam
Question #: 51
Topic #: 2
[All CSQA Questions]

Prior to TQM, the distinction between ''little-Q'' and ''big-Q'' was given by:

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Suggested Answer: D

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Joesph
4 months ago
Really? I’m surprised it wasn’t Crosby.
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Rebecka
4 months ago
Nope, definitely Juran.
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Princess
4 months ago
Wait, I thought it was Deming?
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Corrinne
4 months ago
Totally agree, Juran nailed it!
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Candida
4 months ago
It was Joseph Juran who made that distinction!
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Casie
5 months ago
I’m not confident, but I have a vague memory of Motorola being involved in quality discussions, though I don't think they coined those terms.
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Leslie
5 months ago
I practiced a question similar to this, and I think it was Crosby who talked about "little-Q" and "big-Q."
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Reita
5 months ago
I feel like it was Deming who emphasized the broader aspects of quality, but I could be mixing it up with someone else.
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Vanna
5 months ago
I think I remember something about Juran discussing quality levels, but I'm not entirely sure if he was the one who made that distinction.
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Janna
5 months ago
I've got this! A Type II error is when you fail to reject the null hypothesis when it's actually false. So the box that shows this scenario is the answer.
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Glendora
5 months ago
Hmm, I'm not totally sure about this one. Is it based on the SLA or the user's immediate needs? I'll have to think it through carefully.
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