PeopleCert CSQA Exam - Topic 2 Question 51 Discussion

Actual exam question for PeopleCert's CSQA exam

Question #: 51
Topic #: 2

[All CSQA Questions]

Prior to TQM, the distinction between ''little-Q'' and ''big-Q'' was given by:

APhilip Crosby

BEdwards Deming

CMotorola

DJoseph Juran

Show Suggested Answer

Suggested Answer: D

by Caprice at May 08, 2022, 11:09 AM

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Joesph

8 months ago

Really? I’m surprised it wasn’t Crosby.

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Rebecka

8 months ago

Nope, definitely Juran.

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Princess

8 months ago

Wait, I thought it was Deming?

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Corrinne

8 months ago

Totally agree, Juran nailed it!

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Candida

8 months ago

It was Joseph Juran who made that distinction!

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Casie

8 months ago

I’m not confident, but I have a vague memory of Motorola being involved in quality discussions, though I don't think they coined those terms.

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Leslie

9 months ago

I practiced a question similar to this, and I think it was Crosby who talked about "little-Q" and "big-Q."

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Reita

9 months ago

I feel like it was Deming who emphasized the broader aspects of quality, but I could be mixing it up with someone else.

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Vanna

9 months ago

I think I remember something about Juran discussing quality levels, but I'm not entirely sure if he was the one who made that distinction.

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Janna

9 months ago

I've got this! A Type II error is when you fail to reject the null hypothesis when it's actually false. So the box that shows this scenario is the answer.

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Glendora

9 months ago

Hmm, I'm not totally sure about this one. Is it based on the SLA or the user's immediate needs? I'll have to think it through carefully.

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