Okay, let me think this through. Crosby stresses the importance of leadership buy-in for a successful quality program. I think the answer is C - establish management commitment.
Ah, I remember learning about Crosby's quality management principles. I believe the first step is to establish management commitment, so I'll go with option C.
Hmm, I'm a bit unsure about this one. Crosby's approach to building an effective quality program - I'll have to think through the key elements he emphasizes to determine the right first step.
This seems like a straightforward question about Crosby's quality program framework. I'll review the options carefully and choose the one that best matches the first step he recommends.
I'm feeling pretty confident about this one. Based on the details provided, Entitlements and Milestones seems like the obvious choice to recommend to the consultant.
D) Establish quality function. Can't have an effective program without a dedicated team to make it happen. Crosby's a genius, but I think he missed the mark on this one.
C) Establish management commitment is the way to go. Without top-level buy-in, the quality program is doomed from the start. Crosby knew what he was talking about.
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