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PeopleCert Exam CSQA Topic 1 Question 111 Discussion

Actual exam question for PeopleCert's CSQA exam
Question #: 111
Topic #: 1
[All CSQA Questions]

The first step in the Complaint-Resolution Process is:

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Suggested Answer: D

by Valentine at May 02, 2025, 12:53 AM

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Joanna
1 months ago
I bet the answer is 'D' - getting on the customer's wavelength. That's the only way to really understand where they're coming from.
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Jesusita
1 months ago
Gather detailed supporting information? Pfft, that's for amateurs. Real pros just wing it and see what happens. Yolo!
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Santos
19 days ago
D) Get on the customer's wavelength
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Bonita
23 days ago
C) Judge the complaints validity
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Elliot
24 days ago
B) Establish an action plan
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Jesusa
29 days ago
A) Gather detailed supporting information
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Nadine
1 months ago
I think getting on the customer's wavelength is crucial to understanding their perspective.
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Jarod
2 months ago
Wait, are we supposed to judge the complaint's validity right off the bat? That seems a bit premature.
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Brock
25 days ago
Once we have all the facts, then we can establish an action plan.
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Hortencia
1 months ago
No, the first step is to gather detailed supporting information.
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Angelica
2 months ago
I believe establishing an action plan should come first to address the complaint effectively.
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Virgina
2 months ago
I agree with Andree, it's important to have all the facts before taking action.
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Franchesca
2 months ago
Definitely get on the customer's wavelength! That's the key to resolving any complaint effectively.
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Veronika
2 months ago
Hmm, I'm not so sure. Establishing an action plan seems like a good first step to me. That way, you have a clear plan of attack.
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Leota
1 months ago
Getting on the customer's wavelength can help in understanding their perspective and resolving the issue.
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Jennifer
1 months ago
Establishing an action plan can help prioritize and address the complaints effectively.
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Ilda
2 months ago
I think gathering detailed supporting information is important to understand the issue.
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Paola
2 months ago
I think the first step is to gather detailed supporting information. That way, you have all the facts before moving forward.
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Johnna
25 days ago
B) Establish an action plan
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Cordie
29 days ago
I agree, having all the facts is crucial in resolving complaints.
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Mickie
1 months ago
A) Gather detailed supporting information
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Andree
2 months ago
I think the first step is to gather detailed supporting information.
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