PeopleCert Exam CSQA Topic 1 Question 111 Discussion

Actual exam question for PeopleCert's CSQA exam

Question #: 111
Topic #: 1

[All CSQA Questions]

The first step in the Complaint-Resolution Process is:

AGather detailed supporting information

BEstablish an action plan

CJudge the complaints validity

DGet on the customer's wavelength

Show Suggested Answer

Suggested Answer: D

by Valentine at May 02, 2025, 12:53 AM

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Angelica

2 days ago

I believe establishing an action plan should come first to address the complaint effectively.

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Virgina

7 days ago

I agree with Andree, it's important to have all the facts before taking action.

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Franchesca

7 days ago

Definitely get on the customer's wavelength! That's the key to resolving any complaint effectively.

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Veronika

9 days ago

Hmm, I'm not so sure. Establishing an action plan seems like a good first step to me. That way, you have a clear plan of attack.

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Ilda

17 hours ago

I think gathering detailed supporting information is important to understand the issue.

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Paola

18 days ago

I think the first step is to gather detailed supporting information. That way, you have all the facts before moving forward.

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Andree

20 days ago

I think the first step is to gather detailed supporting information.

upvoted 0 times

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