PeopleCert CABA Exam - Topic 4 Question 120 Discussion

Actual exam question for PeopleCert's CABA exam

Question #: 120
Topic #: 4

[All CABA Questions]

What ISO standard was introduced to address the issue of Information Technology Service Management?

AISO 9000

BISO 20000

CISO 12207

DISO 9001

ENone of the above

Show Suggested Answer

Suggested Answer: B

by Pok at Jan 05, 2026, 05:16 AM

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Horace

2 months ago

Yeah, but ISO 20000 specifically targets IT services. That's why it's the answer.

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Malcom

2 months ago

I'm not sure. ISO 9000 is about quality management, right?

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Jenelle

3 months ago

Agreed! ISO 20000 is the right one. It focuses on service quality.

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Jules

3 months ago

I think it's ISO 20000. It's all about IT service management.

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Josphine

3 months ago

ISO 9000 is more about quality management, not IT services!

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Geoffrey

3 months ago

Really? I never heard of that one before.

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Aimee

3 months ago

Yeah, ISO 20000 is the one for ITSM.

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Giuseppe

3 months ago

I thought it was ISO 9001?

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Sharen

4 months ago

It's definitely ISO 20000!

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Bette

4 months ago

ISO 20000 is the way to go. It's the IT service management standard that really speaks to me, you know?

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Azzie

4 months ago

ISO 20000 all the way! Gotta love those IT service management standards.

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Salley

5 months ago

Definitely ISO 20000. I remember learning about that in my IT service management course.

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Chan

5 months ago

I'm pretty sure it's ISO 20000. That's the one for IT service management, right?

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Tatum

5 months ago

ISO 20000 is the correct answer. It's the international standard for IT service management.

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Almeta

5 months ago

I practiced a similar question, and I think the answer is B) ISO 20000. It’s the one that focuses on IT service management, right?

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Darnell

5 months ago

I keep mixing up the ISO standards. Wasn’t ISO 9000 about quality management?

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Felicitas

6 months ago

I feel like we covered this in class, and ISO 20000 was definitely mentioned as the standard for IT services.

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Emilio

6 months ago

I think it might be ISO 20000, but I’m not completely sure. I remember it’s related to IT service management.

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Elbert

6 months ago

I'm pretty confident that the answer is B) ISO 20000. That's the standard that was introduced to address IT service management specifically.

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Rima

6 months ago

I'm drawing a blank on the specific ISO standard for IT service management. I'll have to make an educated guess and go with B) ISO 20000, since that sounds the most relevant.

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Vallie

6 months ago

Okay, let me think this through. IT service management is about managing the delivery of IT services, so it makes sense that the relevant ISO standard would be ISO 20000. I'll go with B) ISO 20000.

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Anthony

6 months ago

Hmm, I'm a bit unsure on this one. I know ISO 9000 is for quality management, and ISO 9001 is a specific standard within that. But I can't recall which one is for IT service management.

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