Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert Exam CABA Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam
Question #: 108
Topic #: 4
[All CABA Questions]

Customer dissatisfaction is an example of:

Show Suggested Answer Hide Answer
Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

Limited Time Offer

25%

Off

Get Premium CABA Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Mignon
2 months ago
This question is a real head-scratcher. I'm going to go with C) External Failure Cost. Disgruntled customers are never a good sign, no matter how you slice it.
upvoted 0 times
Bettina
30 days ago
Customer dissatisfaction can be costly in terms of External Failure. It's crucial to address any issues promptly to avoid losing customers.
upvoted 0 times
...
Elly
1 months ago
External Failure Cost is definitely a concern when it comes to customer dissatisfaction. It's important to prevent it from happening.
upvoted 0 times
...
Earnestine
1 months ago
I agree, customer dissatisfaction can definitely fall under External Failure Cost. It's important to address their concerns quickly.
upvoted 0 times
...
Vallie
2 months ago
I think you're right, C) External Failure Cost makes sense. Unhappy customers can lead to lost business.
upvoted 0 times
...
...
Laurel
2 months ago
Haha, Jerlene, maybe the customer is an alien who doesn't understand human satisfaction. In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!
upvoted 0 times
Toshia
1 months ago
In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!
upvoted 0 times
...
Merilyn
2 months ago
Maybe the customer is an alien who doesn't understand human satisfaction.
upvoted 0 times
...
...
Jerlene
3 months ago
Hold up, what if the customer is just really picky? Maybe it's an Inspection Cost situation. The company has to keep checking for issues that may not even exist.
upvoted 0 times
Willis
1 months ago
C) External Failure Cost
upvoted 0 times
...
Pansy
2 months ago
But if the customer is dissatisfied, it means there was a failure in meeting their expectations.
upvoted 0 times
...
Wenona
2 months ago
A) Inspection Cost
upvoted 0 times
...
...
James
3 months ago
I agree with Lazaro. External Failure Cost is the way to go here. Customers are not happy, so that's a clear sign of external failure.
upvoted 0 times
Bronwyn
1 months ago
Customer dissatisfaction is a clear indicator of external failure cost, it's important to address these issues to prevent further costs.
upvoted 0 times
...
Ronny
2 months ago
Agreed, external failure cost is all about costs incurred when customers are not satisfied with the product or service.
upvoted 0 times
...
Terrilyn
2 months ago
I think you're right, customer dissatisfaction definitely falls under external failure cost.
upvoted 0 times
...
...
Lazaro
3 months ago
Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.
upvoted 0 times
Leontine
2 months ago
Yes, Prevention Cost is incurred to prevent defects and ensure customer satisfaction.
upvoted 0 times
...
Clement
2 months ago
That's right, it's important to minimize external failure costs to keep customers happy.
upvoted 0 times
...
Whitley
2 months ago
Customer dissatisfaction is definitely an example of External Failure Cost.
upvoted 0 times
...
Theresia
3 months ago
So, it's important for companies to focus on prevention to avoid these costs.
upvoted 0 times
...
Ezekiel
3 months ago
That's right, External Failure Cost is when the product or service fails to meet customer expectations.
upvoted 0 times
...
Ilona
3 months ago
Customer dissatisfaction is definitely an example of External Failure Cost.
upvoted 0 times
...
...
Leeann
3 months ago
But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?
upvoted 0 times
...
Ulysses
4 months ago
I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.
upvoted 0 times
...
Geraldine
4 months ago
Customer dissatisfaction is an example of external failure cost.
upvoted 0 times
...

Save Cancel