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PeopleCert Exam CABA Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam
Question #: 108
Topic #: 4
[All CABA Questions]

Customer dissatisfaction is an example of:

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Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

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Mignon
13 days ago
This question is a real head-scratcher. I'm going to go with C) External Failure Cost. Disgruntled customers are never a good sign, no matter how you slice it.
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Vallie
2 days ago
I think you're right, C) External Failure Cost makes sense. Unhappy customers can lead to lost business.
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Laurel
20 days ago
Haha, Jerlene, maybe the customer is an alien who doesn't understand human satisfaction. In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!
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Jerlene
29 days ago
Hold up, what if the customer is just really picky? Maybe it's an Inspection Cost situation. The company has to keep checking for issues that may not even exist.
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Wenona
2 days ago
A) Inspection Cost
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James
1 months ago
I agree with Lazaro. External Failure Cost is the way to go here. Customers are not happy, so that's a clear sign of external failure.
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Terrilyn
16 days ago
I think you're right, customer dissatisfaction definitely falls under external failure cost.
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Lazaro
2 months ago
Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.
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Leontine
5 days ago
Yes, Prevention Cost is incurred to prevent defects and ensure customer satisfaction.
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Clement
13 days ago
That's right, it's important to minimize external failure costs to keep customers happy.
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Whitley
18 days ago
Customer dissatisfaction is definitely an example of External Failure Cost.
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Theresia
28 days ago
So, it's important for companies to focus on prevention to avoid these costs.
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Ezekiel
1 months ago
That's right, External Failure Cost is when the product or service fails to meet customer expectations.
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Ilona
1 months ago
Customer dissatisfaction is definitely an example of External Failure Cost.
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Leeann
2 months ago
But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?
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Ulysses
2 months ago
I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.
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Geraldine
2 months ago
Customer dissatisfaction is an example of external failure cost.
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