PeopleCert CABA Exam - Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam

Question #: 108
Topic #: 4

[All CABA Questions]

Customer dissatisfaction is an example of:

AInspection Cost

BInternal Failure Cost

CExternal Failure Cost

DPrevention Cost

Show Suggested Answer

Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

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Pa

7 months ago

Yup, it's all about how it affects the company externally!

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Chu

7 months ago

I thought it might be an Internal Failure Cost.

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Sang

7 months ago

It's definitely an External Failure Cost.

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Margart

7 months ago

Totally agree with that!

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Lavelle

7 months ago

Wait, is customer dissatisfaction really classified that way?

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Evangelina

8 months ago

Prevention costs seem more about avoiding issues in the first place, so I don't think that's the right answer for customer dissatisfaction.

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Rosendo

8 months ago

I practiced a question similar to this, and I believe external failure costs cover things like refunds and complaints, so that could be it.

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Melvin

8 months ago

I'm not entirely sure, but I remember something about internal failure costs being linked to problems within the company.

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Blair

8 months ago

I think customer dissatisfaction might be related to external failure costs since it reflects issues after the product is delivered.

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Clarinda

9 months ago

Okay, I think I've got it. Customer dissatisfaction would be considered an external failure cost. That makes sense.

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Mila

9 months ago

I'm a little confused on the difference between the cost types. Let me re-read the definitions to make sure I pick the right one.

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Bernardine

9 months ago

External failure cost, got it. That's the obvious choice here.

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Leonida

9 months ago

Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.

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Sean

9 months ago

This one seems pretty straightforward. Customer dissatisfaction is definitely an example of external failure cost.

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Mignon

1 year ago

This question is a real head-scratcher. I'm going to go with C) External Failure Cost. Disgruntled customers are never a good sign, no matter how you slice it.

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Bettina

1 year ago

Customer dissatisfaction can be costly in terms of External Failure. It's crucial to address any issues promptly to avoid losing customers.

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Elly

1 year ago

External Failure Cost is definitely a concern when it comes to customer dissatisfaction. It's important to prevent it from happening.

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Earnestine

1 year ago

I agree, customer dissatisfaction can definitely fall under External Failure Cost. It's important to address their concerns quickly.

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Vallie

1 year ago

I think you're right, C) External Failure Cost makes sense. Unhappy customers can lead to lost business.

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Laurel

1 year ago

Haha, Jerlene, maybe the customer is an alien who doesn't understand human satisfaction. In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!

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Toshia

1 year ago

In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!

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Merilyn

1 year ago

Maybe the customer is an alien who doesn't understand human satisfaction.

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Jerlene

1 year ago

Hold up, what if the customer is just really picky? Maybe it's an Inspection Cost situation. The company has to keep checking for issues that may not even exist.

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Willis

1 year ago

C) External Failure Cost

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Pansy

1 year ago

But if the customer is dissatisfied, it means there was a failure in meeting their expectations.

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Wenona

1 year ago

A) Inspection Cost

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James

1 year ago

I agree with Lazaro. External Failure Cost is the way to go here. Customers are not happy, so that's a clear sign of external failure.

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Bronwyn

1 year ago

Customer dissatisfaction is a clear indicator of external failure cost, it's important to address these issues to prevent further costs.

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Ronny

1 year ago

Agreed, external failure cost is all about costs incurred when customers are not satisfied with the product or service.

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Terrilyn

1 year ago

I think you're right, customer dissatisfaction definitely falls under external failure cost.

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Lazaro

1 year ago

Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.

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Leontine

1 year ago

Yes, Prevention Cost is incurred to prevent defects and ensure customer satisfaction.

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Clement

1 year ago

That's right, it's important to minimize external failure costs to keep customers happy.

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Whitley

1 year ago

Customer dissatisfaction is definitely an example of External Failure Cost.

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Theresia

1 year ago

So, it's important for companies to focus on prevention to avoid these costs.

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Ezekiel

1 year ago

That's right, External Failure Cost is when the product or service fails to meet customer expectations.

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Ilona

1 year ago

Customer dissatisfaction is definitely an example of External Failure Cost.

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Leeann

1 year ago

But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?

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Ulysses

1 year ago

I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.

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Geraldine

1 year ago

Customer dissatisfaction is an example of external failure cost.

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