PeopleCert Exam CABA Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam

Question #: 108
Topic #: 4

[All CABA Questions]

Customer dissatisfaction is an example of:

AInspection Cost

BInternal Failure Cost

CExternal Failure Cost

DPrevention Cost

Show Suggested Answer

Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

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Lazaro

6 days ago

Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.

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Leeann

9 days ago

But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?

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Ulysses

12 days ago

I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.

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Geraldine

16 days ago

Customer dissatisfaction is an example of external failure cost.

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