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PeopleCert CABA Exam - Topic 4 Question 108 Discussion

Actual exam question for PeopleCert's CABA exam
Question #: 108
Topic #: 4
[All CABA Questions]

Customer dissatisfaction is an example of:

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Suggested Answer: C

by Selene at Mar 07, 2025, 06:18 AM

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Pa
2 months ago
Yup, it's all about how it affects the company externally!
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Chu
2 months ago
I thought it might be an Internal Failure Cost.
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Sang
2 months ago
It's definitely an External Failure Cost.
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Margart
3 months ago
Totally agree with that!
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Lavelle
3 months ago
Wait, is customer dissatisfaction really classified that way?
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Evangelina
3 months ago
Prevention costs seem more about avoiding issues in the first place, so I don't think that's the right answer for customer dissatisfaction.
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Rosendo
3 months ago
I practiced a question similar to this, and I believe external failure costs cover things like refunds and complaints, so that could be it.
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Melvin
4 months ago
I'm not entirely sure, but I remember something about internal failure costs being linked to problems within the company.
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Blair
4 months ago
I think customer dissatisfaction might be related to external failure costs since it reflects issues after the product is delivered.
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Clarinda
4 months ago
Okay, I think I've got it. Customer dissatisfaction would be considered an external failure cost. That makes sense.
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Mila
4 months ago
I'm a little confused on the difference between the cost types. Let me re-read the definitions to make sure I pick the right one.
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Bernardine
4 months ago
External failure cost, got it. That's the obvious choice here.
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Leonida
5 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.
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Sean
5 months ago
This one seems pretty straightforward. Customer dissatisfaction is definitely an example of external failure cost.
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Mignon
9 months ago
This question is a real head-scratcher. I'm going to go with C) External Failure Cost. Disgruntled customers are never a good sign, no matter how you slice it.
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Bettina
8 months ago
Customer dissatisfaction can be costly in terms of External Failure. It's crucial to address any issues promptly to avoid losing customers.
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Elly
8 months ago
External Failure Cost is definitely a concern when it comes to customer dissatisfaction. It's important to prevent it from happening.
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Earnestine
9 months ago
I agree, customer dissatisfaction can definitely fall under External Failure Cost. It's important to address their concerns quickly.
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Vallie
9 months ago
I think you're right, C) External Failure Cost makes sense. Unhappy customers can lead to lost business.
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Laurel
10 months ago
Haha, Jerlene, maybe the customer is an alien who doesn't understand human satisfaction. In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!
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Toshia
8 months ago
In that case, it's a Prevention Cost - gotta prepare for those extraterrestrial expectations!
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Merilyn
9 months ago
Maybe the customer is an alien who doesn't understand human satisfaction.
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Jerlene
10 months ago
Hold up, what if the customer is just really picky? Maybe it's an Inspection Cost situation. The company has to keep checking for issues that may not even exist.
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Willis
9 months ago
C) External Failure Cost
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Pansy
9 months ago
But if the customer is dissatisfied, it means there was a failure in meeting their expectations.
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Wenona
9 months ago
A) Inspection Cost
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James
10 months ago
I agree with Lazaro. External Failure Cost is the way to go here. Customers are not happy, so that's a clear sign of external failure.
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Bronwyn
9 months ago
Customer dissatisfaction is a clear indicator of external failure cost, it's important to address these issues to prevent further costs.
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Ronny
9 months ago
Agreed, external failure cost is all about costs incurred when customers are not satisfied with the product or service.
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Terrilyn
9 months ago
I think you're right, customer dissatisfaction definitely falls under external failure cost.
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Lazaro
11 months ago
Customer dissatisfaction is definitely an example of External Failure Cost. This is the cost incurred due to issues with the product or service reaching the customer.
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Leontine
9 months ago
Yes, Prevention Cost is incurred to prevent defects and ensure customer satisfaction.
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Clement
9 months ago
That's right, it's important to minimize external failure costs to keep customers happy.
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Whitley
9 months ago
Customer dissatisfaction is definitely an example of External Failure Cost.
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Theresia
10 months ago
So, it's important for companies to focus on prevention to avoid these costs.
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Ezekiel
10 months ago
That's right, External Failure Cost is when the product or service fails to meet customer expectations.
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Ilona
10 months ago
Customer dissatisfaction is definitely an example of External Failure Cost.
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Leeann
11 months ago
But couldn't it also be considered an internal failure cost if the dissatisfaction is due to a problem with the product or service before it reaches the customer?
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Ulysses
11 months ago
I agree with Geraldine, because when customers are dissatisfied, it can lead to lost sales and damage to the company's reputation.
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Geraldine
11 months ago
Customer dissatisfaction is an example of external failure cost.
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