I'm a little confused by this question. I thought process mapping was used to document the current state, but I'm not sure if that's at the beginning, end, or during a process improvement cycle. I'll have to review my notes to be more confident in my answer.
Okay, let me think this through step-by-step. Process mapping is used to visualize and analyze a process, so it makes sense that it would be done at the start of a major improvement effort, not during implementation or at the end. I'll go with option D.
Hmm, I'm a bit unsure about this one. I know process mapping is used to understand and document a current process, but I'm not sure exactly when it's performed. I'll have to think this through carefully.
This is a classic trick question. The correct answer is obviously C - you need to map the process during implementation to make sure it's working as planned. Duh!
I think option D is the correct answer. Process mapping is usually done at the start of a major process improvement initiative to understand the current state.
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