PeopleCert Exam 58 Topic 3 Question 5 Discussion

Actual exam question for PeopleCert's ITIL 2011 Foundation exam

Question #: 5
Topic #: 3

Which of the following is best definition of IT service management?

AAn internal service provider that is embedded within a business unit

BA complete set of all the documentation required to deliver world class services to customers

CTechnical implementation of supporting IT infrastructure components

DThe implementation and management of quality IT services that meet business needs

Show Suggested Answer

Suggested Answer: D

by Allene at May 08, 2022, 04:14 AM

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