Name: Pegasystems PEGAPCBA80V1_2019 Exam
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SKU: PEGAPCBA80V1_2019
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Free Pegasystems PEGAPCBA80V1_2019 Exam Actual Questions

The questions for PEGAPCBA80V1_2019 were last updated On 11-11-2020

Question #1

The goal milestone in a service level defines that amount of time______________.

Ain which the case or step should be completed

Ballowed for a user to advance to the next stage

Callowed before an assignment is considered overdue

Din which the case or step must be completed

Reveal Solution

Correct Answer: A

Question #2

Consider the lifecycle illustration below; Which automated steps may only be added via the process modeler? (Choose Two)

AStage 3, step 2

BStage 2, step 5

CStage 1, step 1

DStage 2, step 3

EStage 3, step 1

Reveal Solution

Correct Answer: C, D

Question #3

When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)

Ais transferred to the next available operator's worklist

Bis moved to the next queue by the operator's action

Cis moved to the operator's worklist awaiting action

Dremains in the queue until the operator commits an action

Reveal Solution

Correct Answer: C

Question #4

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options.

ASet the deadline to be the desired response time based on policy and sends notifications to both parties.

BSet the goal to be the required response time based on policy and send notifications to both parties.

CSet the goal to be the desired response time based on policy and send notifications to both parties.

DSet the deadline to be the required response time based on policy and send notifications to both parties.

Reveal Solution

Correct Answer: C, D

Question #5

How does assignment routing improve efficiency ?

ABy assigning work to the currently available party

BBy assigning work to the most appropriate parties

CBy assigning work to the most senior party in a work group

DBy assigning work to the party in the appropriate time zone

Reveal Solution

Correct Answer: B

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