What happens when you increase the performance threshold setting of an adaptive model rule?
When you increase the performance threshold setting of an adaptive model rule, the number of active predictors may decrease. The performance threshold is the minimum performance that a predictor must have to be included in the model. If you increase this value, some predictors may not meet the criteria and be excluded from the model. Reference: https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#rule-/rule-decision-/rule-decision-adaptivemodel/main.htm
Which adaptive model output is automatically mapped to a strategy property?
Propensity is the adaptive model output that is automatically mapped to a strategy property. Propensity is the likelihood of a positive response for a given action and predictor profile. It ranges from 0 to 100. Reference: https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#rule-/rule-decision-/rule-decision-adaptivemodel/main.htm
Which property is automatically recomputed for each decision component?
The rank property is automatically recomputed for each decision component. It indicates the order in which the actions are presented to the customer, based on their priority and propensity. Reference: https://academy.pega.com/module/creating-and-understanding-decision-strategies-archived/topic/ranking-actions
A telecom company is interested in improving customer engagement on social medi
a. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages. What do you need to analyze the incoming messages?
A text categorization model is a type of text analytics model that can analyze the incoming messages and assign them to predefined categories, such as positive, negative, or neutral sentiment. This way, CSRs can focus on negative messages that require immediate attention or escalation. Reference: https://academy.pega.com/module/text-analytics/topic/creating-text-categorization-model
To enable an assessment of its reliability, the Adaptive Model produces three outputs: Propensity, Performance and Evidence. The performance of an Adaptive Model that has not collected any evidence is_________.
When an adaptive model has not collected any evidence, its performance is 0.5, which means that it has no predictive power and is equivalent to a random guess. As more evidence is collected, the performance can increase or decrease depending on how well the model predicts customer behavior. Reference: https://academy.pega.com/module/predicting-customer-behavior-using-real-time-data-archived/topic/adaptive-models-overview
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