Pegasystems PEGACPBA73V1 Exam

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

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In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

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How do you provide users with guidance for completing a form and avoid the need for application training?

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Consider this requirement for a business transaction:

An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

*If approved, the request is forwarded to the Fulfillment department.

*If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

* The Fulfillment department will process the request if the requested items are in stock.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

A)

B)

C)

D)

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Consider the following scenario:

An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.

How do you name the step where the request is sent to the manager?

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