Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 7 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 7
Topic #: 5

U+ Bank wants to use Pega Customer Decision Hub to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.

What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

ACustomer contact policies.

BA business structure.

CAn action and the associated web treatment.

DReal-time containers.

ECustomer engagement policies.

Show Suggested Answer

Suggested Answer: B, C, D

Requirement Analysis: U+ Bank wants to display a specific credit card offer (Standard Card) to every customer who logs in to the bank website using Pega Customer Decision Hub.

Identify Mandatory Artifacts: To implement this requirement in Pega Customer Decision Hub, certain artifacts are necessary:

Business Structure: This defines the business hierarchy in Pega CDH, such as issues and groups. For this scenario, a relevant business issue and group must be defined (e.g., Credit Cards -> Standard Card).

Action and Associated Web Treatment: The specific credit card offer (Standard Card) must be created as an action, and it must have an associated web treatment to display on the bank's website.

Real-time Containers: These containers facilitate real-time interactions by displaying the appropriate offers to customers when they log in to the website.

Not Mandatory Artifacts:

Customer Contact Policies: These policies are used to limit the number of interactions with customers over a period. However, they are not mandatory for simply displaying an offer upon login.

Customer Engagement Policies: While important for determining eligibility, applicability, and suitability of offers, they are not specifically mandatory for the basic requirement of displaying an offer upon login.

Conclusion: The three mandatory artifacts to implement the requirement are a business structure, an action and the associated web treatment, and real-time containers.

by Dick at Jul 07, 2024, 07:24 AM

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My

3 months ago

Wait, can you really show the same offer to every customer? That feels off.

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Tarra

3 months ago

A business structure seems essential for this.

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Elli

3 months ago

Not sure about real-time containers being mandatory.

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Georgene

4 months ago

I think customer engagement policies are a must too.

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Denise

4 months ago

Definitely need an action and the associated web treatment!

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Lindsey

4 months ago

I’m a bit confused about the business structure; I thought it was more about organizing data rather than directly related to displaying offers.

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Nichelle

4 months ago

I practiced a similar question where real-time containers were crucial for displaying offers, so I feel like that might be one of the answers here too.

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Tarra

4 months ago

I remember something about customer engagement policies being important for targeting offers, but I can't recall if they're mandatory for this specific case.

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Cyndy

5 months ago

I think we definitely need an action and the associated web treatment to show the offer, but I'm not sure about the other two options.

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Felicitas

5 months ago

I'm pretty confident that the action, web treatment, and customer engagement policies are the three mandatory artifacts here. The business structure and real-time containers don't seem directly relevant to the given requirement.

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Izetta

5 months ago

Okay, let's see. The action and web treatment are definitely required, and I believe the customer contact policies are also mandatory for this use case. I'm a bit iffy on the other options, though.

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Tijuana

5 months ago

This seems pretty straightforward. I think the key artifacts are the action, the web treatment, and the customer engagement policies.

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Kaycee

5 months ago

Hmm, I'm a bit unsure about this one. I know we need the action and web treatment, but I'm not sure about the other mandatory artifacts. I'll have to think this through carefully.

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Teresita

5 months ago

Hmm, I'm a bit unsure about this one. I'll need to think it through carefully.

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Gladys

5 months ago

I think regulatory compliance might be a key driver; I remember it came up in a practice case study.

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Tamekia

2 years ago

Wait, where's the option for a dancing unicorn to deliver the credit card offer? That's the only way I'd be interested!

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Shanda

2 years ago

C) An action and the associated web treatment.

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Francis

2 years ago

B) A business structure.

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Patria

2 years ago

A) Customer contact policies.

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Alberta

2 years ago

I'm feeling lucky, so I'm going with B, D, and E. Gotta have that real-time magic to make the offer pop, and the business structure and engagement policies to keep it all together.

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Junita

2 years ago

This is a tough one, but I think A, C, and E are the way to go. The customer contact policies will ensure the offer is properly communicated, and the engagement policies will help make it relevant.

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Brandon

2 years ago

Customer engagement policies will help make the offer relevant.

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Kendra

2 years ago

An action and the associated web treatment are important.

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Elden

2 years ago

Customer contact policies will ensure the offer is properly communicated.

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Elza

2 years ago

I think A, C, and E are the way to go.

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Yuette

2 years ago

I'm going with B, C, and E. The business structure is crucial for setting up the customer interactions, and the engagement policies will help tailor the offer for each individual.

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Lashawn

2 years ago

Definitely, those artifacts will help personalize the credit card offer.

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Maxima

2 years ago

Agreed, the business structure and engagement policies are key.

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Geraldo

2 years ago

I think B, C, and E are the way to go.

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Socorro

2 years ago

I think Customer contact policies, A business structure, and An action and the associated web treatment are the key artifacts for this requirement.

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Precious

2 years ago

C, D, and E seem like the obvious choices here. Gotta have those actions and treatments to display the offer, and the real-time containers and engagement policies to make it all work smoothly.

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