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Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 42 Discussion

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
B) Offers ranking
A) Call intent detection
C) Dispute handling strategy
D) Interaction history

Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 42 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 42
Topic #: 5
[All PEGAPCDC87V1 Questions]

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

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Suggested Answer: B

Next-Best-Action Offers Ranking: When a Customer Service Representative (CSR) is presented with a set of sales offers, the Next-Best-Action feature ranks these offers based on their relevance and priority.

Decision Making: This ranking helps the CSR to decide which offer to present to the customer, ensuring that the most appropriate and effective offer is chosen.


by Sarah at Jun 02, 2026, 05:41 AM

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