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Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 42 Discussion

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
B) Offers ranking
A) Call intent detection
C) Dispute handling strategy
D) Interaction history

Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 42 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 42
Topic #: 5
[All PEGAPCDC87V1 Questions]

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

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Suggested Answer: B

Next-Best-Action Offers Ranking: When a Customer Service Representative (CSR) is presented with a set of sales offers, the Next-Best-Action feature ranks these offers based on their relevance and priority.

Decision Making: This ranking helps the CSR to decide which offer to present to the customer, ensuring that the most appropriate and effective offer is chosen.


by Sarah at Jun 02, 2026, 05:41 AM

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Ressie
3 days ago
I think it's B) Offers ranking.
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Dominga
8 days ago
I feel like Dispute handling strategy could be relevant, but it seems more focused on resolving the issue rather than selecting offers. Offers ranking feels more on point.
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Thora
13 days ago
I’m a bit confused about Call intent detection. I know it helps understand customer needs, but does it directly influence the offer selection?
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Malinda
18 days ago
I remember we practiced a similar question where interaction history played a role, but in this case, I feel like it might not be the main factor.
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Cyndy
24 days ago
I think the feature that helps with deciding on the offer is probably Offers ranking, but I'm not entirely sure. It seems like the most logical choice.
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