Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 41 Discussion

Requirement:

The bank wants to avoid sending promotional emails related to credit card offers to a customer if they have already received one within a limited time period.

Configuring Suppression Policy:

A suppression policy needs to be defined to prevent over-contacting customers.

Suppression policies automatically put an action on hold after specific criteria are met, such as a customer having already received a promotional email.

This ensures that customers are not bombarded with repeated offers, improving customer experience and adhering to communication limits.