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Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 37 Discussion

MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.As a decisioning consultant, what must you do to present offers from the two groups?
C) Map a real-time container to the Top-level or Issue-level.
A) Enable an engagement policy for the second group.
B) Set contact limits for both the groups.
D) Create a decision strategy at the Issue-level.

Pegasystems PEGAPCDC87V1 Exam - Topic 5 Question 37 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 37
Topic #: 5
[All PEGAPCDC87V1 Questions]

MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

As a decisioning consultant, what must you do to present offers from the two groups?

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Suggested Answer: C

To present offers from both groups and arbitrate across the two groups to select the best offer based on customer behavior, you need to map a real-time container to the Top-level or Issue-level in the Next-Best-Action Designer. This mapping allows the system to evaluate and arbitrate offers from different groups based on the defined criteria and customer behavior, ensuring the most relevant offers are presented.


by Margot at Mar 05, 2026, 05:09 PM

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Viki
4 hours ago
I agree, but option C could also work. Mapping a real-time container is important for context.
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Claribel
5 days ago
I think option D is the best choice. A decision strategy is crucial for effective arbitration.
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Nadine
10 days ago
I’m not sure about that, a decision strategy at the Issue-level could be more effective.
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Alayna
16 days ago
Setting contact limits might be important too, though.
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Della
2 months ago
Wait, can you really map a real-time container to the Top-level? Sounds complicated.
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Annelle
2 months ago
Definitely agree, that seems like the best move!
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Kristian
2 months ago
I think enabling an engagement policy is key here.
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Dulce
3 months ago
Isn't it risky to just rely on customer behavior for offers?
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Caitlin
3 months ago
Contact limits are important too, but not the main focus here.
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Catrice
3 months ago
Wait, can you really map a real-time container to the Top-level? Sounds complicated.
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Lisbeth
3 months ago
Totally agree, decision strategies are key here.
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Domingo
3 months ago
I think option D is the way to go!
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Sherly
3 months ago
Mapping a real-time container to the Top-level or Issue-level could be important too, but I can't recall if that's the best approach for this scenario.
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Evangelina
4 months ago
Setting contact limits for both groups seems relevant, but I feel like it might not directly address the need to present offers from both groups.
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Kayleigh
4 months ago
I'm not entirely sure, but enabling an engagement policy for the second group could also be a possibility. I remember discussing engagement policies in class.
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Xuan
4 months ago
I think we might need to create a decision strategy at the Issue-level to effectively arbitrate between the two groups. That sounds familiar from our practice sessions.
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