Which two of these statements is true about Value Finder? (Choose Two)
Value Finder is a tool in Pega Customer Decision Hub that helps identify and visualize the distribution of under-served customers across different groups. It also highlights opportunities for improvement by pinpointing areas where the engagement policies or strategies can be optimized to better serve these customers. This helps in fine-tuning the next-best-action strategies to enhance overall customer engagement and satisfaction.
Value Finder functionality and use cases (Page 140-142)
Identifying and addressing under-served customer segments (Page 144-146)
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