Pegasystems PEGAPCDC87V1 Exam - Topic 2 Question 34 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 34
Topic #: 2

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

ANo need to do anything. The strategy is auto-generated.

BChange the generated decision strategy.

CModify the Next-Best-Action Framework strategy to cater to the new web channel.

DCreate a channel strategy specifically for web.

Show Suggested Answer

Suggested Answer: C

Initial Configuration: U+ Bank has implemented Pega Customer Decision Hub for the contact center and now wants to extend it to the web channel.

Understand Channel Configuration: Pega CDH requires the configuration of channels in the Next-Best-Action Designer to ensure that treatments are correctly recommended.

Modify the Strategy Framework:

Next-Best-Action Framework: This strategy framework is used to determine the best actions for customers across various channels. It needs to be modified to include configurations specific to the web channel.

Steps to Modify:

Access Next-Best-Action Designer: Navigate to the Next-Best-Action Designer.

Channels Tab: Configure the new web channel in the Channels tab.

Modify the Strategy: Update the Next-Best-Action Framework strategy to incorporate the new web channel. This involves ensuring the new actions and treatments are included and prioritized correctly for the web channel.

According to the Pega Customer Decision Hub User Guide, modifying the framework strategy to cater to new channels is necessary for extending customer engagement (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on 'Understanding Next-Best-Action Designer channels').

Testing and Validation:

Test the new configurations to ensure treatments for the web channel are correctly recommended in the next-best-action suggestions.

Conclusion: To configure the new treatments for the web channel in the next-best-action recommendations, the Next-Best-Action Framework strategy must be modified to cater to the new web channel.

by Delisa at Nov 24, 2025, 05:30 PM

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Chantell

16 hours ago

You definitely need a channel strategy for web.

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Tora

6 days ago

This question is as clear as mud. I'll just go with C) and hope for the best.

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Tanesha

11 days ago

D) Create a channel strategy specifically for web. Web is the future, my friend. Embrace it!

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Emerson

16 days ago

B) Change the generated decision strategy. Gotta keep up with the times, you know?

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Gail

21 days ago

D) Create a channel strategy specifically for web. Duh, how else will you target those web-savvy customers?

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Rosita

27 days ago

A) No need to do anything. The strategy is auto-generated. Easy peasy!

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Breana

1 month ago

C) Modify the Next-Best-Action Framework strategy to cater to the new web channel.

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Carla

1 month ago

I practiced a similar question, and I think changing the generated decision strategy could be an option, but I’m not confident about that.

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Georgene

1 month ago

I feel like the strategy is auto-generated, but I guess we still need to ensure it aligns with the new treatments.

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Murray

2 months ago

I think D is the way to go here. The question is asking what else we need to do, and creating a dedicated web channel strategy seems like the logical next step after setting up the initial actions and treatments. I feel pretty good about that being the correct answer.

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Luisa

2 months ago

I'm not totally sure about this one. The question mentions that we've already created the new set of actions and treatments, so I'm wondering if we just need to modify the existing Next-Best-Action Framework strategy instead of creating a whole new one. Maybe B or C could be the right answer?

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Shasta

2 months ago

Okay, that makes sense. I'm pretty confident that the right answer is D - Create a channel strategy specifically for web. The question is asking what else we need to configure, and that seems like the logical next step.

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Alaine

2 months ago

I'm not entirely sure, but I remember something about modifying the Next-Best-Action Framework strategy. Could that be necessary?

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Christoper

2 months ago

I think we might need to create a channel strategy specifically for web, right? That seems to make sense for targeting online customers.

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Jesse

2 months ago

D) Create a channel strategy specifically for web.

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Annette

3 months ago

I think we should create a channel strategy specifically for web.

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Malcolm

3 months ago

Hmm, I think the key here is that we need to create a channel strategy specifically for the web. The question mentions that the bank wants to extend customer engagement through the web channel, so we can't just rely on the auto-generated strategy.

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Justa

3 months ago

I'm a bit confused by this question. Do we need to create a whole new strategy for the web channel, or can we just modify the existing one?

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Haydee

3 months ago

Modifying the framework sounds easier though.

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