Contact Policy - Contact policies control the number and frequency of customer contacts to prevent overexposure and irritation.

Steps to Configure Suppression Rule:

In the Next-Best-Action Designer, navigate to Engagement Policy -> Contact Policy.

Add a new contact policy and name it appropriately.

In the Scope section, select 'Track Rejects' for any channel.

Set the suppression criteria: if there are 2 rejects in the last 15 days.

Specify the action suppression period as 30 days.

Implementation - This ensures that actions are paused if they are consistently rejected, reducing negative customer experiences.

Pega Customer Decision Hub User Guide 8.7, Section 'Creating a contact policy,' details the steps for setting up suppression rules in contact policies.