Pegasystems PEGAPCDC87V1 Exam - Topic 2 Question 16 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 16
Topic #: 2

Reference module: Avoiding overexposure of actions in outbound.

U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer. Which of the following options allows you to implement this business requirement?

AVolume constraints

BSuitability rules

CCustomer contact limits

DSuppression policies

Show Suggested Answer

Suggested Answer: C

To limit the number of emails sent to customers irrespective of past outcomes with a particular offer and customer, customer contact limits should be implemented. Customer contact limits help control the frequency of communications with customers across different channels, ensuring that they do not receive an excessive number of messages.

Setting constraints and customer contact policy limits (Page 34-35)

Creating and managing contact policies (Page 66-67)

by Meaghan at Sep 13, 2024, 04:09 PM

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Lavina

4 months ago

Suitability rules seem too complicated for this situation.

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Shaniqua

4 months ago

Volume constraints could be a good option, but not the best.

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Nohemi

4 months ago

Wait, are we sure suppression policies won't work too?

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Rana

4 months ago

Definitely agree with that! Less spam is better.

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Svetlana

5 months ago

I think customer contact limits make the most sense here.

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Laquita

5 months ago

I practiced a similar question where suitability rules were mentioned, but I don't think they fit this scenario as well as customer contact limits do.

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Keneth

5 months ago

I feel like volume constraints might apply, but it seems more focused on the total number rather than individual customer limits.

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Catherin

5 months ago

I'm not entirely sure, but I remember something about suppression policies being used to avoid overexposure. Could that be relevant here?

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Tamra

5 months ago

I think this question is about limiting how often customers receive emails, so maybe customer contact limits could be the right choice?

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Rodolfo

5 months ago

Suppression policies could be an interesting approach. That would allow the bank to exclude certain customers from receiving emails, which might be a good way to limit outreach. I'll have to weigh the pros and cons of each option.

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Brice

5 months ago

Customer contact limits sounds like the most relevant option here. If the bank wants to cap the number of emails per customer, that would be the way to go. I feel pretty confident about this one.

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Dalene

5 months ago

Hmm, I'm a bit unsure about this one. The question mentions limiting emails "irrespective of past outcomes," so I'm not sure if volume constraints or suitability rules would be the best approach. I'll need to think this through carefully.

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Edwin

5 months ago

This seems like a straightforward question about limiting email outreach. I think the key is to look for an option that allows the bank to control the volume of emails sent, regardless of past campaign performance.

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