Pegasystems PEGAPCDC87V1 Exam - Topic 1 Question 38 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 38
Topic #: 1

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

ABusiness levers

BEngagement policies

CContext weighting

DContact policies

Show Suggested Answer

Suggested Answer: A, C

Business Levers: These are used to apply weights to different actions or groups of actions to influence their prioritization based on business objectives.

Context Weighting: This factor is used to adjust the priority of actions based on the specific context of the customer interaction, ensuring that both business objectives and customer needs are balanced.

by Kattie at Apr 02, 2026, 06:42 PM

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Margarita

18 hours ago

I think we need to focus on business levers and engagement policies since they directly relate to aligning offers with both objectives and customer needs.

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