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Pegasystems PEGAPCDC87V1 Exam - Topic 1 Question 38 Discussion

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A) Business levers and C) Context weighting
B) Engagement policies
D) Contact policies

Pegasystems PEGAPCDC87V1 Exam - Topic 1 Question 38 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam
Question #: 38
Topic #: 1
[All PEGAPCDC87V1 Questions]

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Show Suggested Answer Hide Answer
Suggested Answer: A, C

Business Levers: These are used to apply weights to different actions or groups of actions to influence their prioritization based on business objectives.

Context Weighting: This factor is used to adjust the priority of actions based on the specific context of the customer interaction, ensuring that both business objectives and customer needs are balanced.


by Kattie at Apr 02, 2026, 06:42 PM

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Amber
4 hours ago
I think A and C are the best choices. Business levers are crucial.
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Trina
5 days ago
I thought it was more about customer preferences than business goals.
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Alana
10 days ago
D) Contact policies could also play a role, though.
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Virgina
16 days ago
Wait, are we sure about C) Context weighting? Seems off.
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Carissa
2 months ago
Totally agree, those are the right choices!
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Carisa
2 months ago
A) Business levers and B) Engagement policies are key!
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Jordan
3 months ago
I agree with Margarita about business levers, but I wonder if context weighting is the right choice instead of engagement policies. It’s a bit confusing!
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Lore
3 months ago
I practiced a similar question, and I feel like contact policies might be relevant too, but I can't recall if they fit this scenario.
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Ling
3 months ago
I'm not entirely sure, but I remember something about context weighting being important for prioritizing offers. Maybe that's one of the factors?
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Margarita
3 months ago
I think we need to focus on business levers and engagement policies since they directly relate to aligning offers with both objectives and customer needs.
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