Pegasystems PEGAPCDC87V1 Exam - Topic 1 Question 3 Discussion

Actual exam question for Pegasystems's PEGAPCDC87V1 exam

Question #: 3
Topic #: 1

Reference module: Adding more tracking time periods for contact policies

A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 15 days if a customer ignores three offers from the mortgage group. How do you define the suppression rule for this requirement?

ASuppress an action for 15 days if there are 3 rejects for web channel

BSuppress a group of actions for 15 days if there are 3 rejects for any channel

CSuppress a group of actions for 15 days if there are 3 impressions for the web channel without a click

DSuppress an action for 15 days if there are 3 impressions for any channel without a click

Show Suggested Answer

Suggested Answer: B

To define a suppression rule in Pega for the scenario where a group of mortgage offers should be suppressed for 15 days if a customer ignores three offers from the mortgage group, follow these steps:

Define the Suppression Rule:

Create a contact policy in Pega Customer Decision Hub to suppress the group of mortgage actions.

Specify the Condition:

Set the condition to suppress the group of actions if there are 3 rejects (ignored offers) for any channel. This means the suppression applies regardless of whether the offers were displayed on the web, mobile, email, etc.

Set the Suppression Duration:

Configure the suppression period to be 15 days. This ensures that the group of actions will not be shown to the customer for 15 days after they have ignored three offers.

Apply the Contact Policy:

Ensure the contact policy is associated with the relevant group of actions (mortgage offers) and that it is enforced by the strategy framework.

Test and Validate:

Test the suppression rule to verify it works as expected and that the offers are suppressed correctly after three rejects.

Pega Customer Decision Hub User Guide 8.7: Adding more tracking time periods for contact policies, Creating a contact policy, Contact policy library.

by Gregoria at Jul 02, 2024, 06:41 PM

Limited Time Offer

25%

Off

Get Premium PEGAPCDC87V1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Carmela

3 months ago

Option C is interesting, but I’m not sure it fits the requirement.

upvoted 0 times

...

Mari

3 months ago

Isn't 15 days a bit long for suppression?

upvoted 0 times

...

Davida

3 months ago

Wait, why would we suppress based on impressions? Sounds off.

upvoted 0 times

...

Luisa

4 months ago

Definitely agree with option B!

upvoted 0 times

...

Bulah

4 months ago

I think option A makes the most sense.

upvoted 0 times

...

Shakira

4 months ago

I thought option B could be correct since it mentions "any channel," but I wonder if that goes against the requirement of focusing on the web channel specifically.

upvoted 0 times

...

Jolene

4 months ago

I feel like we had a practice question that involved suppressing actions based on customer behavior, but I can't recall the exact details.

upvoted 0 times

...

Eva

4 months ago

I think option A makes sense because it focuses on the web channel, which is where the offers are displayed. But I'm a bit confused about the term "rejects."

upvoted 0 times

...

Isreal

5 months ago

I remember we discussed something similar in class about tracking customer interactions, but I'm not sure if it was specifically about suppressing offers.

upvoted 0 times

...

Levi

5 months ago

I'm pretty confident that option B is the right answer here. The requirement is clear that we need to suppress the entire mortgage group, not just a single action, and it's based on 3 rejects across any channel, not just the web channel.

upvoted 0 times

...

Malcolm

5 months ago

Hmm, I'm a bit confused. Is it suppressing the entire group or just a single action? And do we need to track impressions or just rejects? I'm leaning towards option A, but I'm not 100% sure.

upvoted 0 times

...

Nichelle

5 months ago

This seems straightforward - I think option B is the correct answer. The requirement is to suppress the mortgage group for 15 days if a customer ignores 3 offers, so suppressing the group for any channel makes sense.

upvoted 0 times

...

Mozelle

5 months ago

Okay, let me think this through. The key is that we need to suppress the mortgage group, not just a single action, if the customer ignores 3 offers. So option B seems like the best fit. I'll go with that unless I see something I'm missing.

upvoted 0 times

...

Angella

5 months ago

I've got a good handle on Dependency Injection, so I think I can identify the three main advantages here. I'll make sure to choose the most relevant options.

upvoted 0 times

...

Mary

2 years ago

Option B all the way, baby! Gotta love those mortgage groups – they're like the superheroes of the banking world. Bet the bank's marketing team is high-fiving each other right now for coming up with this genius suppression strategy.

upvoted 0 times

Marlon

1 year ago

Yeah, the marketing team must be patting themselves on the back for this one. It's a win-win for both the customers and the bank.

upvoted 0 times

...

Miriam

1 year ago

Totally agree! It's like giving customers a little break from the mortgage offers if they're not interested. Smart move by the bank.

upvoted 0 times

...

Kenneth

1 year ago

Option B sounds like the way to go. Suppressing a group of actions for 15 days if there are 3 rejects for any channel seems like a solid plan.

upvoted 0 times

...

Katy

2 years ago

I agree, Option B seems like the best choice for suppressing the mortgage group for 15 days. The marketing team definitely deserves some credit for this idea.

upvoted 0 times

...

Nobuko

2 years ago

Nobuko is right, Option B is the way to go. The marketing team must be feeling pretty proud of themselves for this strategy.

upvoted 0 times

...

Larue

2 years ago

Option B all the way, baby! Gotta love those mortgage groups – they're like the superheroes of the banking world.

upvoted 0 times

...

Arlie

2 years ago

Haha, this is a no-brainer! Obviously, the answer is B. Any bank worth its salt would know that you can't just suppress individual actions, you've got to go for the whole mortgage group. These other options are just weak sauce.

upvoted 0 times

Chandra

2 years ago

Definitely, can't be messing around with individual actions. Group suppression is the way to go.

upvoted 0 times

...

Bronwyn

2 years ago

I agree, B is the way to go. Suppress the whole group for 15 days.

upvoted 0 times

...

Tyisha

2 years ago

I think D) Suppress an action for 15 days if there are 3 impressions for any channel without a click makes more sense in this scenario.

upvoted 0 times

...

Dorothy

2 years ago

I'm leaning towards C) Suppress a group of actions for 15 days if there are 3 impressions for the web channel without a click.

upvoted 0 times

...

Willard

2 years ago

I'm going with option C. Suppressing the group for 15 days based on impressions without clicks in the web channel seems like a more targeted approach to me. Plus, it's always a good idea to specify the channel when setting up these kinds of rules.

upvoted 0 times

...

Thurman

2 years ago

Hmm, I'm not sure. Option D seems more straightforward to me. Suppressing an action for 15 days if there are 3 impressions without a click, regardless of the channel, seems like a simpler and more flexible approach.

upvoted 0 times

Nana

2 years ago

I agree, Option D seems like the best choice for defining the suppression rule.

upvoted 0 times

...

Julianna

2 years ago

I think Option D is the way to go. It's simpler and more flexible.

upvoted 0 times

...

Claribel

2 years ago

I disagree, I believe the correct answer is B) Suppress a group of actions for 15 days if there are 3 rejects for any channel.

upvoted 0 times

...

Valentine

2 years ago

I think option B is the correct answer. The requirement clearly states that the bank wants to suppress the entire mortgage group for 15 days if a customer ignores three offers, and that's exactly what option B describes.

upvoted 0 times

Tambra

2 years ago

Yes, option B makes the most sense based on the scenario provided.

upvoted 0 times

...

Colton

2 years ago

I agree, option B seems to be the most appropriate choice for this requirement.

upvoted 0 times

...

Altha

2 years ago

I think the answer is A) Suppress an action for 15 days if there are 3 rejects for web channel.

upvoted 0 times

...