Pegasystems PEGAPCBA87V1 Exam - Topic 9 Question 31 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 31
Topic #: 9

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)

AItems of loss

BClaim

CCustomer

DFraud investigation

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Pamela at Jun 20, 2024, 02:53 AM

Limited Time Offer

25%

Off

Get Premium PEGAPCBA87V1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Thora

4 months ago

Isn't it a bit odd to have two separate cases for this?

upvoted 0 times

...

Roosevelt

4 months ago

I thought Items of loss was part of the Claim case?

upvoted 0 times

...

Domingo

4 months ago

Wait, do we really need a separate case for fraud? Seems excessive.

upvoted 0 times

...

Laurel

4 months ago

I think it's just Claim and Items of loss.

upvoted 0 times

...

Donte

5 months ago

Definitely Claim and Fraud investigation!

upvoted 0 times

...

Lezlie

5 months ago

I agree with Glory about "Fraud investigation," but I wonder if "Customer" might also be relevant since they initiate the claims.

upvoted 0 times

...

Tammy

5 months ago

I'm a bit confused; could "Items of loss" be a case type? I feel like it might be important, but I'm not certain if it fits the scenario.

upvoted 0 times

...

Glory

5 months ago

I remember practicing a similar question, and I think "Fraud investigation" is crucial for handling potential fraud cases alongside the claims.

upvoted 0 times

...

Vivienne

5 months ago

I think we definitely need the "Claim" case type since it directly relates to the insurance claims process. But I'm not sure about the second one.

upvoted 0 times

...

Tien

5 months ago

I'm a bit confused on this one. Is Customer a valid option here? Or is that not really relevant to the specific case types needed? I'm leaning towards Claim and Fraud investigation, but want to make sure I'm not missing something.

upvoted 0 times

...

Felton

5 months ago

Hmm, I'm not totally sure about this one. I think Claim and Fraud investigation make sense, but I'm not 100% confident. Might need to re-read the question a few times.

upvoted 0 times

...

Yong

5 months ago

This seems pretty straightforward. I'd go with Claim and Fraud investigation as the two case types to support this scenario.

upvoted 0 times

...

Dorothea

6 months ago

Okay, let me think this through. The key is that some claims are investigated for potential fraud, so I'd definitely include Fraud investigation as one of the case types. And since the claims contain a list of items of loss, I think Items of loss is the other one I'd choose.

upvoted 0 times

...

Yaeko

6 months ago

This seems like a tricky question. I'll need to think carefully about the different scheduling classes and which one wouldn't be assigned to a zone.

upvoted 0 times

...

Staci

6 months ago

Hmm, I'm not entirely sure about this one. I'll need to think it through carefully to make sure I get the right answer.

upvoted 0 times

...

Ma

6 months ago

I remember a similar question about inter-site communication policies, which makes me think that it could be related to the policy configuration.

upvoted 0 times

...

Gail

6 months ago

Didn't we practice a question where we connected software to an LDAP directory? That seems like a solid option, especially for security.

upvoted 0 times

...

Roy

11 months ago

I'm just gonna go with A) Items of loss and B) Claim. Seems like the most straightforward option. Although, a little fraud investigation could spice things up, I suppose. *winks*

upvoted 0 times

Curtis

10 months ago

Adding a little fraud investigation could definitely add some excitement to the process.

upvoted 0 times

...

Jamey

10 months ago

Yeah, those two seem like the most relevant case types for this scenario.

upvoted 0 times

...

Geraldine

10 months ago

I think A) Items of loss and B) Claim are the best choices.

upvoted 0 times

...

Virgie

11 months ago

Aha, I've got it! The correct answers are B) Claim and D) Fraud investigation. It's like a secret agent mission - the customers are trying to pull a fast one, but the insurance company is onto them! *cue dramatic music*

upvoted 0 times

Meaghan

10 months ago

The insurance company needs to protect itself from potential fraud to maintain trust with customers.

upvoted 0 times

...

Janet

10 months ago

Customers may try to sneak in false items of loss, so the fraud investigation is crucial.

upvoted 0 times

...

Hoa

10 months ago

It's important to have both to ensure the claims process is thorough and fair.

upvoted 0 times

...

Leontine

11 months ago

Yes, you're right! Claim and Fraud investigation are the correct case types.

upvoted 0 times

...

Justa

11 months ago

I feel like 'Items of loss' could also be important to keep track of the list of items in each claim.

upvoted 0 times

...

Alesia

11 months ago

This is a tricky one! I was going to say A) Items of loss and C) Customer, since the customer is the one filing the claim. But you make a good point about the fraud investigation. I guess I'll go with B) Claim and D) Fraud investigation.

upvoted 0 times

Brice

10 months ago

D) Fraud investigation is important to check for potential fraud.

upvoted 0 times

...

Fletcher

11 months ago

I think B) Claim is necessary to process the actual claim.

upvoted 0 times

...

Jaclyn

11 months ago

I agree with you, Tawna. We also need to create a 'Fraud investigation' case type to investigate potential fraud.

upvoted 0 times

...

Orville

11 months ago

Hmm, I was thinking A) Items of loss and B) Claim, since the scenario specifically mentions a list of items of loss within each claim. But D) Fraud investigation makes sense too. I'll have to think this one through a bit more.

upvoted 0 times

Rikki

10 months ago

You're right, D) Fraud investigation is necessary to handle cases of potential fraud.

upvoted 0 times

...

Joesph

10 months ago

But don't you think D) Fraud investigation is important too? It mentions investigating potential fraud.

upvoted 0 times

...

Sylvie

10 months ago

I agree, those two seem to be the most relevant for this scenario.

upvoted 0 times

...

Stanford

11 months ago

I think A) Items of loss and B) Claim are the correct choices.

upvoted 0 times

...

Tawna

11 months ago

I think we need to create a 'Claim' case type for the actual claim process.

upvoted 0 times

...

Verda

11 months ago

I think the correct answers are B) Claim and D) Fraud investigation. The scenario mentions that each claim contains a list of items, and some claims are investigated for potential fraud, so those seem like the most relevant case types.

upvoted 0 times

...