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Pegasystems Exam PEGAPCBA87V1 Topic 9 Question 31 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 31
Topic #: 9
[All PEGAPCBA87V1 Questions]

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)

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Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)


by Pamela at Jun 20, 2024, 02:53 AM

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Justa
2 days ago
I feel like 'Items of loss' could also be important to keep track of the list of items in each claim.
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Alesia
4 days ago
This is a tricky one! I was going to say A) Items of loss and C) Customer, since the customer is the one filing the claim. But you make a good point about the fraud investigation. I guess I'll go with B) Claim and D) Fraud investigation.
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Jaclyn
4 days ago
I agree with you, Tawna. We also need to create a 'Fraud investigation' case type to investigate potential fraud.
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Orville
8 days ago
Hmm, I was thinking A) Items of loss and B) Claim, since the scenario specifically mentions a list of items of loss within each claim. But D) Fraud investigation makes sense too. I'll have to think this one through a bit more.
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Tawna
8 days ago
I think we need to create a 'Claim' case type for the actual claim process.
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Verda
9 days ago
I think the correct answers are B) Claim and D) Fraud investigation. The scenario mentions that each claim contains a list of items, and some claims are investigated for potential fraud, so those seem like the most relevant case types.
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