Pegasystems Exam PEGAPCBA87V1 Topic 9 Question 31 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 31
Topic #: 9

In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.

Which two case types do you create to support this scenario? (Choose Two)

AItems of loss

BClaim

CCustomer

DFraud investigation

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Pamela at Jun 20, 2024, 02:53 AM

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Roy

1 months ago

I'm just gonna go with A) Items of loss and B) Claim. Seems like the most straightforward option. Although, a little fraud investigation could spice things up, I suppose. *winks*

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Jamey

8 days ago

Yeah, those two seem like the most relevant case types for this scenario.

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Geraldine

19 days ago

I think A) Items of loss and B) Claim are the best choices.

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Virgie

1 months ago

Aha, I've got it! The correct answers are B) Claim and D) Fraud investigation. It's like a secret agent mission - the customers are trying to pull a fast one, but the insurance company is onto them! *cue dramatic music*

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Meaghan

2 days ago

The insurance company needs to protect itself from potential fraud to maintain trust with customers.

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Janet

10 days ago

Customers may try to sneak in false items of loss, so the fraud investigation is crucial.

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Hoa

16 days ago

It's important to have both to ensure the claims process is thorough and fair.

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Leontine

29 days ago

Yes, you're right! Claim and Fraud investigation are the correct case types.

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Justa

2 months ago

I feel like 'Items of loss' could also be important to keep track of the list of items in each claim.

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Alesia

2 months ago

This is a tricky one! I was going to say A) Items of loss and C) Customer, since the customer is the one filing the claim. But you make a good point about the fraud investigation. I guess I'll go with B) Claim and D) Fraud investigation.

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Brice

19 days ago

D) Fraud investigation is important to check for potential fraud.

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Fletcher

1 months ago

I think B) Claim is necessary to process the actual claim.

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Jaclyn

2 months ago

I agree with you, Tawna. We also need to create a 'Fraud investigation' case type to investigate potential fraud.

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Orville

2 months ago

Hmm, I was thinking A) Items of loss and B) Claim, since the scenario specifically mentions a list of items of loss within each claim. But D) Fraud investigation makes sense too. I'll have to think this one through a bit more.

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Rikki

15 hours ago

You're right, D) Fraud investigation is necessary to handle cases of potential fraud.

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Joesph

6 days ago

But don't you think D) Fraud investigation is important too? It mentions investigating potential fraud.

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Sylvie

6 days ago

I agree, those two seem to be the most relevant for this scenario.

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Stanford

1 months ago

I think A) Items of loss and B) Claim are the correct choices.

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Tawna

2 months ago

I think we need to create a 'Claim' case type for the actual claim process.

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Verda

2 months ago

I think the correct answers are B) Claim and D) Fraud investigation. The scenario mentions that each claim contains a list of items, and some claims are investigated for potential fraud, so those seem like the most relevant case types.

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