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Pegasystems PEGAPCBA87V1 Exam - Topic 7 Question 10 Discussion

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.Which three of the following statements are true? (Choose Three)
B) Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey and C) New customer obtains troubleshooting assistance by using a call center is a journey and F) Customer obtains troubleshooting assistance is a microjoumey
A) New customer obtains troubleshooting assistance by using a call center is a microjoumey
D) Experienced customer obtains troubleshooting assistance by using the online forum is a journey
E) Customer obtains troubleshooting assistance is a journey

Pegasystems PEGAPCBA87V1 Exam - Topic 7 Question 10 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 10
Topic #: 7
[All PEGAPCBA87V1 Questions]

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

Show Suggested Answer Hide Answer
Suggested Answer: B, C, F

by Lucina at Apr 24, 2023, 12:25 PM

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Aretha
8 months ago
I think all customers just want quick help, no matter the method.
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Marvel
8 months ago
Not sure if "microjourney" is the right term here.
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Sharita
9 months ago
Wait, what's a microjourney? Sounds weird.
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Darell
9 months ago
I agree, the forum is way better for experienced users.
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Deeanna
9 months ago
New customers definitely prefer call centers!
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Gracia
9 months ago
I’m leaning towards saying that option E is true, but I’m not entirely confident about the distinctions between journeys and microjourneys.
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Mauricio
9 months ago
I practiced a similar question where we had to identify journeys vs. microjourneys, and I feel like option C makes sense for new customers.
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Alease
9 months ago
I think the online forum for experienced customers definitely qualifies as a journey, but I'm a bit confused about the terminology.
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Clay
9 months ago
I remember we discussed microjourneys in class, but I'm not sure if the call center for new customers counts as one.
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Caitlin
9 months ago
This is a tricky one. I'll need to use the process of elimination to narrow down the options and make my best guess.
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Freida
9 months ago
The syntax looks correct to me, but I'm not 100% sure about the behavior of the getBean() method. I'll need to double-check the Spring documentation to be confident in my answer.
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Artie
10 months ago
Wait, I'm a bit confused. Is the question asking about the daily or weekly dose? I'll need to double-check my pharmacology notes to be sure.
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