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Pegasystems Exam PEGAPCBA87V1 Topic 6 Question 24 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 24
Topic #: 6
[All PEGAPCBA87V1 Questions]

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

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Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)


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