Pegasystems PEGAPCBA87V1 Exam - Topic 5 Question 48 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 48
Topic #: 5

During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?

AStatus

BBug

CUser Story

DFeedback

Show Suggested Answer

Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)

by Antione at Feb 06, 2025, 06:38 PM

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Celeste

6 months ago

Yeah, it’s definitely a Bug. No doubt about it!

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Gearldine

6 months ago

Wait, are we sure it’s not just a settings issue?

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Krissy

6 months ago

No way, it's a Bug for sure.

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Lawana

7 months ago

I think it should be a User Story instead.

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Mertie

7 months ago

Definitely a Bug! That’s a clear issue.

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Kaycee

7 months ago

I don't think Feedback is the right choice here, since it's more about fixing a problem than gathering opinions.

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Marion

7 months ago

I feel like we might need a User Story if we're looking to improve the email functionality, but it could also be a Bug.

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Sylvia

7 months ago

I'm not entirely sure, but I remember something about using a Status for tracking issues like this.

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Annette

8 months ago

I think we should create a Bug for this issue since the email step isn't functioning as expected.

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Carissa

8 months ago

Hmm, I'm a little confused. Is this a new requirement or just a fix for an existing issue? I'll have to carefully read the question again to determine the right work item type.

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Roslyn

8 months ago

I think the best approach here is to create a Bug work item. The issue is with an existing functionality not working as expected, so a Bug seems like the appropriate choice.

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Ronny

8 months ago

Okay, let's see. The question says the email is not being sent, so that sounds like a bug to me. I'll go with option B, Bug, to address this problem.

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Nohemi

8 months ago

I'm a bit unsure here. Is this considered a new feature request or just a bug fix? I'll have to think through the best work item type to use.

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Angella

8 months ago

Hmm, this seems like a straightforward bug fix. I'd create a Bug work item to address the issue with the email not being sent.

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Lynna

1 year ago

Well, at least it's not a 'Send case status to the moon' step. That would be a pretty tricky bug to fix. I'd go with the good old-fashioned email bug work item.

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Theron

12 months ago

C) User Story

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Eleonora

12 months ago

B) Bug

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Shad

1 year ago

A) Bug

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Tammi

1 year ago

Haha, looks like the 'Send case status email' step is more like 'Send case status pigeon' at the moment. Better create a bug and get that email flying again!

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Stevie

12 months ago

I agree, creating a bug is the best way to address this issue.

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Grover

12 months ago

Yeah, we definitely need to get that email flying again.

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Tyra

1 year ago

Let's create a bug for that 'Send case status email' step.

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Corinne

1 year ago

I'm not so sure. This could be a user story if the email feature is missing or needs enhancement. But a bug seems more appropriate since the existing functionality is broken.

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