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Pegasystems Exam PEGAPCBA87V1 Topic 5 Question 48 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 48
Topic #: 5
[All PEGAPCBA87V1 Questions]

During testing, you notice that the Send case status email step does not send an email. Which work item do you create in Agile Workbench to address this issue?

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Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)


by Antione at Feb 06, 2025, 06:38 PM

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Lynna
3 months ago
Well, at least it's not a 'Send case status to the moon' step. That would be a pretty tricky bug to fix. I'd go with the good old-fashioned email bug work item.
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Theron
2 months ago
C) User Story
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Eleonora
2 months ago
B) Bug
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Shad
2 months ago
A) Bug
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Tammi
3 months ago
Haha, looks like the 'Send case status email' step is more like 'Send case status pigeon' at the moment. Better create a bug and get that email flying again!
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Stevie
2 months ago
I agree, creating a bug is the best way to address this issue.
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Grover
2 months ago
Yeah, we definitely need to get that email flying again.
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Tyra
2 months ago
Let's create a bug for that 'Send case status email' step.
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Corinne
3 months ago
I'm not so sure. This could be a user story if the email feature is missing or needs enhancement. But a bug seems more appropriate since the existing functionality is broken.
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Pete
3 months ago
Definitely a bug. The 'Send case status email' step is broken, and that's a critical functionality that needs to be addressed.
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Glory
2 months ago
D) Bug
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Noah
2 months ago
C) Bug
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Dorsey
2 months ago
B) Bug
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Tawna
3 months ago
A) Bug
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Aliza
3 months ago
I think it's a bug. The email function isn't working as expected, so a Bug work item makes the most sense to track and fix this issue.
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Gearldine
2 months ago
We should definitely create a Bug work item to address the email function issue.
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Van
2 months ago
The Send case status email step not working definitely sounds like a Bug.
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Annamae
2 months ago
Let's log it as a Bug in Agile Workbench so it can be tracked and fixed.
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Willard
3 months ago
I agree, creating a Bug work item is the best way to address this issue.
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Bettina
3 months ago
Hmm, that makes sense too. I guess it depends on how you approach the problem.
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Reuben
3 months ago
I disagree, I believe the correct answer is C) User Story because it's a requirement that needs to be addressed.
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Bettina
4 months ago
I think the answer is B) Bug because it's a technical issue.
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