Pegasystems Exam PEGAPCBA87V1 Topic 4 Question 30 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 30
Topic #: 4

A requirement states: A customer can update an address at any point during case processing by performing the following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then confirms the corrected address.

How do you configure this requirement?

AAdd an alternate stage to the case life cycle to change the address.

BAdd a case-wide optional action to the workflow to perform the address change process.

CAdd a case-wide optional action to the workflow to submit a new address.

DAdd a button to each assignment to present the customer with a form to submit a new address.

Show Suggested Answer

Suggested Answer: D

This option fits the scope for the minimum lovable product (MLP) based on Pega best practices. An MLP is the smallest version of an application that delivers value to customers and stakeholders while meeting their core needs and expectations. Pega best practices suggest that you should focus on building an MLP that solves one problem well, provides immediate feedback, and creates positive emotions for users. The option D satisfies these criteria by allowing customers to enter their order number and see the order status and delivery date details in one view. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/defining-minimum-lovable-product

by Louisa at May 31, 2024, 11:58 PM

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Nydia

4 months ago

I bet the customer's new address is 'Nowhere, Neverland'. Let's just make sure it passes the postal service requirements, shall we?

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Shaun

2 months ago

C: Adding a case-wide optional action to submit a new address could work too.

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Barrett

3 months ago

B: We can add a button to each assignment for the customer to submit the new address.

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Mindy

3 months ago

A: Let's verify that new address matches postal service requirements.

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Gladys

4 months ago

Option A? Really? Adding a whole new stage to the case life cycle just to change an address? That's like using a sledgehammer to crack a nut. Option B is the way to go, folks.

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Luisa

4 months ago

Hmm, option C is tempting, but I think it's missing a step. We need to verify the address, not just submit a new one. Option B covers the full process.

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Lamar

3 months ago

True, but option B includes the verification step, which is crucial in this process.

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An

3 months ago

But option D also allows the customer to submit a new address, which is important.

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Ben

4 months ago

I agree, option B seems to cover all the necessary steps.

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Frankie

4 months ago

I'm not a fan of option D. Adding a button to each assignment to submit a new address just seems like overkill. Let's keep it simple and go with option B.

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Willard

4 months ago

Yeah, adding a button to each assignment does seem like overkill. Option B is the way to go.

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Theodora

4 months ago

Option B makes the most sense for this requirement.

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Arlene

4 months ago

I agree, option B is definitely the simplest solution.

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Kenneth

4 months ago

Option B seems the most straightforward way to handle this requirement. A case-wide optional action to perform the address change process sounds like the right approach.

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