Pegasystems PEGAPCBA87V1 Exam - Topic 3 Question 17 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 17
Topic #: 3

In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

ASet the goal to be the required response time based on policy and send notifications to both parties.

BSet the deadline to be the required response time based on policy and send notifications to both parties.

CSet the deadline to be the desired response time based on policy and sends notifications to both parties.

DSet the goal to be the desired response time based on policy and send notifications to both parties.

Show Suggested Answer

Suggested Answer: A, B

To satisfy this requirement, you need to create a service level that specifies both A and B options. A service level is a rule that defines time intervals and actions for completing an assignment or resolving a case. A service level has two components: goal and deadline. The goal defines when an assignment or case should be completed ideally, while the deadline defines when an assignment or case must be completed at latest. You can also configure actions to perform at each component, such as sending notifications, escalating urgency, etc. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels

by Leonora at Oct 17, 2023, 06:31 PM

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Billye

3 months ago

I disagree, C seems too lenient.

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Kathryn

3 months ago

Notifications are a must for both parties, no doubt!

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Fernanda

3 months ago

Wait, can we really set a deadline based on "desired" time?

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Marica

4 months ago

I think B makes more sense for clarity.

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Leota

4 months ago

A is definitely the best choice!

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Lindsey

4 months ago

I practiced a similar question where we had to set response times. I think A and D might be the best options since they focus on policy, but I’m not completely confident.

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Christa

4 months ago

I’m a bit confused about the terms "goal" and "deadline." I think I might lean towards option B, but I’m not entirely sure if that’s the right choice.

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Markus

4 months ago

I feel like option A makes more sense because it aligns with the policy, but I also see how B could work. Notifications are definitely a must for both parties.

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Paz

5 months ago

I remember we discussed the difference between goals and deadlines in class. I think setting the goal based on policy is important, but I'm not sure if it should be the required or desired response time.

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Anthony

5 months ago

I'm leaning towards A and D. Setting the goal to the desired response time and sending notifications seems like it would cover the requirements. But I'm not 100% sure if that's the right approach.

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Whitney

5 months ago

Okay, let me think this through. The key is that we need to satisfy the requirement of the vendor responding within the time required by policy. So I think options A and B are the way to go - set the goal and deadline to the required time, and notify both parties.

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Natalie

5 months ago

Hmm, I'm a bit unsure about this one. Do we need to set the goal and deadline to the desired response time instead of the required time? I'm not totally clear on the difference between the two.

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Doretha

5 months ago

This seems pretty straightforward. I'd go with options A and B - setting the goal and deadline to the required response time based on policy, and sending notifications to both the vendor and customer.

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Lettie

5 months ago

I'm a little confused by this question. Does the "member items" refer to the quantity field or something else? I'll need to re-read the question carefully before attempting to answer.

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King

5 months ago

Hmm, this question seems pretty straightforward, but I want to make sure I cover all the bases. I'll review each of the answer choices carefully before selecting the best ones.

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Tamekia

5 months ago

I remember the practice questions emphasized that a capability index above 1 indicates good performance, so this sounds like it might be true.

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Mindy

5 months ago

Okay, let me think this through. Strategic stretch means the company is trying to achieve a competitive advantage, so the answer has to be about how they can do that. I'm leaning towards C.

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