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Pegasystems PEGAPCBA87V1 Exam - Topic 2 Question 18 Discussion

Which two requirements demonstrate the need to configure correspondence? (Choose Two)
C) Fax a new insurance claim to the auto repair shop. and D) Text the customer with status changes in an insurance claim.
A) Assign a new insurance claim to a case worker to process.
B) Phone a customer for additional information about the case.

Pegasystems PEGAPCBA87V1 Exam - Topic 2 Question 18 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 18
Topic #: 2
[All PEGAPCBA87V1 Questions]

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

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Suggested Answer: C, D

These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send information or documents related to a case to customers, stakeholders, or other parties involved in the case. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)


by Alecia at Nov 24, 2023, 08:21 AM

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Aretha
7 months ago
A is a must, but I’m not sure about D.
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Adaline
8 months ago
Wait, can you really text customers about claims? Sounds risky!
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Chantell
8 months ago
C seems less relevant, honestly.
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Essie
8 months ago
I think B is also important for communication.
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Ilda
8 months ago
Definitely A and D! Those need correspondence.
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Kerry
9 months ago
I’m a bit confused, but I think C might not fit because it’s more about sending documents rather than correspondence.
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Lynelle
9 months ago
I practiced a similar question where we had to identify communication methods, and I feel like B could be relevant too, but I'm leaning towards A and D.
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Matthew
9 months ago
I'm not entirely sure, but I remember something about correspondence being related to updates and notifications, so maybe D is correct.
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Kristofer
9 months ago
I think options A and D might be the right choices since they both involve direct communication with the customer.
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Dalene
9 months ago
I'm a bit confused by this question. I'm not sure which two requirements would demonstrate the need for configuring correspondence. I'll have to review the material again and see if I can figure it out.
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Hillary
9 months ago
Okay, let me think this through. I believe the correct answers are C and D, as those involve sending information to the customer or a third party, which would require configuring correspondence.
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Terrilyn
9 months ago
Hmm, I'm not entirely sure about this one. I'm thinking B and D might be the correct answers, but I'll need to re-read the question carefully to make sure.
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Nu
9 months ago
This question seems straightforward. I think the two requirements that demonstrate the need to configure correspondence are C and D.
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Vivan
9 months ago
I think the key here is to focus on the requirements that involve communicating with external parties, like customers or third-party vendors. Based on that, I'd say the correct answers are C and D.
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Lyla
9 months ago
This one seems pretty straightforward. I'm pretty confident I can figure it out.
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Omer
9 months ago
Ah, I think the answer is C. SET seems like the most appropriate tool to evaluate employee security awareness through social engineering techniques.
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Kip
9 months ago
I'm a bit confused by the wording of the question. Is it asking about a specific demographic change, or just any factor influencing benefits? I'll have to re-read it a few times.
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Alex
9 months ago
Hmm, the high message processing rate without any errors logged is definitely concerning. I'll need to consider the quota limits and whether the subscriber code is keeping up.
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Cyril
10 months ago
This looks straightforward. I'd go with INSERT INTO Product (ProductID, Name) VALUES (12345, 'Plate').
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