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Pegasystems PEGAPCBA87V1 Exam - Topic 10 Question 47 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 47
Topic #: 10
[All PEGAPCBA87V1 Questions]

In an insurance claim application, you have the following requirement: All claims must be resolved within 30 days. To meet this requirement you configure a service level. Where should the service level be configured?

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Suggested Answer: D

This option fits the scope for the minimum lovable product (MLP) based on Pega best practices. An MLP is the smallest version of an application that delivers value to customers and stakeholders while meeting their core needs and expectations. Pega best practices suggest that you should focus on building an MLP that solves one problem well, provides immediate feedback, and creates positive emotions for users. The option D satisfies these criteria by allowing customers to enter their order number and see the order status and delivery date details in one view. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/defining-minimum-lovable-product


by Alita at Jan 24, 2025, 07:26 PM

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Sherron
4 months ago
Not sure if the case type is the best option here.
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Jacquline
5 months ago
Wait, can you really resolve all claims in just 30 days?
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Ronny
5 months ago
I think it might be better at the process level.
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Skye
5 months ago
Totally agree, that's the right place!
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Jina
5 months ago
It should be configured at the case type.
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Ligia
5 months ago
I feel like it might be the step where you configure service levels, but I can't recall if that's the right approach for a 30-day requirement.
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Julianna
6 months ago
I’m leaning towards the stage for the service level because it seems more specific to the claims process, but I could be wrong.
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Kenia
6 months ago
I remember practicing a question similar to this, and I think it was about configuring service levels at the process level. But I'm confused about whether it should be at the stage instead.
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Leeann
6 months ago
I think the service level should be configured at the case type level, but I'm not entirely sure. It feels like that's where overall timelines are usually set.
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Patti
6 months ago
Hmm, this is a tricky one. I'm leaning towards the process level, but I could also see it being at the case type level since the requirement is specific to claims. I'll have to carefully consider the wording of the question and the options before making a decision. Definitely going to need to think this through.
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Shasta
6 months ago
Okay, let me break this down. The requirement is for all claims to be resolved within 30 days, so it's a global requirement, not specific to a particular stage or step. That makes me think it would be configured at the process level, where it can apply to the entire claims process. I'm feeling pretty confident about that.
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Leota
6 months ago
Hmm, I'm not entirely sure about this one. I'm debating between the process and the case type. The requirement is about claims, so it could be at the case type level. But it also seems like it would be set at the process level to apply to all claims. I'll have to think this through a bit more.
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Theola
6 months ago
This seems like a straightforward question. I think the service level would be configured at the process level, since the requirement is for all claims to be resolved within 30 days.
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Daniel
11 months ago
The step? Really? That's like trying to fit an elephant into a shoebox. Let's hope the right answer isn't that ridiculous!
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Gail
10 months ago
D) The step
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Amie
10 months ago
C) The stage
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Arlette
10 months ago
B) The process
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Madalyn
10 months ago
A) The case type
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Jettie
11 months ago
Oh, I know this one! It's got to be the case type. That's where you define the high-level requirements for the entire claim, right? *fingers crossed*
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Shenika
10 months ago
C) The stage
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Brigette
10 months ago
That's correct! The service level should be configured at the case type level.
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Cyndy
11 months ago
A) The case type
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Shawn
11 months ago
Hmm, I'm not so sure. Maybe it should be at the process level, since that's where the overall flow is defined? Either way, I don't want to get this one wrong on the exam!
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Roy
11 months ago
C) The stage
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Freeman
11 months ago
B) The process
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Alonzo
11 months ago
A) The case type
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Leatha
12 months ago
I think the service level should be configured at the stage level. That seems like the most logical place to set the 30-day resolution requirement.
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Dewitt
12 months ago
But wouldn't configuring it in the stage make more sense since it's related to the timeline of resolving claims?
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Ilene
1 year ago
I disagree, I believe it should be configured in the process.
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Dewitt
1 year ago
I think the service level should be configured in the case type.
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