In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
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To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle
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