The business process for an automobile insurance claim consists of the following phases
* Submission The customer contacts a customer service representative (CSR) to file the claim
* Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
* Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
* Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?
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