Pegasystems Exam PEGACPSA88V1 Topic 3 Question 22 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam

Question #: 22
Topic #: 3

A survey is sent to a customer via email.

How do you configure a solution to ensure the email Includes the case ID for the survey?

Available Choices (select all choices that are correct)

ACreate a required field for the case ID that must be entered by a user during the case process prior to sending the email

BUse the Insert Property feature of a Send Email step to add the case ID when composing the custom message

CCreate a process using the Send Email step allowing representatives to quickly add the case ID to the email

DCall a data transform to copy the case ID from pyWorkPage to the email

Show Suggested Answer

Suggested Answer: B

by Lennie at May 08, 2024, 09:15 AM

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6 days ago

I'm not sure about option B. I think option C could also work well by allowing representatives to quickly add the case ID to the email.

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7 days ago

B) seems like the most straightforward solution. I can just use the Insert Property feature to grab the case ID and add it to the email.

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8 days ago

I agree with Ciara. Option B seems like the most efficient way to ensure the email includes the case ID.

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17 days ago

I think option B is correct because it allows us to add the case ID when composing the custom message.

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