Pegasystems Exam PEGACPSA88V1 Topic 2 Question 42 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam

Question #: 42
Topic #: 2

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

ARoute the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

BRoute the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

CRoute the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

DRoute the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Show Suggested Answer

Suggested Answer: C

To satisfy this security requirement, you can create a new SysAdmin persona with the required access. A persona is a rule that defines the access rights and privileges for a group of users who perform similar tasks in an application. You can create a new persona by copying an existing one and modifying it to suit your needs. In this case, you can copy the Admin persona and add some of the reporting features from the Author persona to create the SysAdmin persona. Reference: https://community.pega.com/knowledgebase/articles/security/86/personas

by Sage at Feb 06, 2025, 06:46 AM

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2 months ago

Option D seems the most straightforward solution. Routing the beta release requests directly to the VP of Service is the clearest way to ensure proper review.

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Natalie

14 hours ago

C) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

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Tammara

2 days ago

A) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

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Elenor

22 days ago

D) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

upvoted 0 times

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Virgie

2 months ago

I disagree, I believe we should route it to the vice president of service for beta-release products.

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Delsie

2 months ago

I think we should route the assignment to the warranty resolution group.

upvoted 0 times

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