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Pegasystems PEGACPSA23V1 Exam - Topic 4 Question 42 Discussion

Which requirement is satisfied by configuring a service level agreement?
B) A transaction review is completed within 24 hours.
A) Requests from customers with elite status go to a dedicated work group,
C) Users are notified when they receive an assignment.
D) Transaction dispute cases are considered more urgent than address change cases.

Pegasystems PEGACPSA23V1 Exam - Topic 4 Question 42 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam
Question #: 42
Topic #: 4
[All PEGACPSA23V1 Questions]

Which requirement is satisfied by configuring a service level agreement?

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Suggested Answer: B

Service Level Agreements (SLAs) in Pega are used to define and enforce time limits for completing work and other time-based conditions:

B . A transaction review is completed within 24 hours. This is a direct application of SLAs, where a specific time frame (24 hours) is set as a target for completing a process step, such as a transaction review. SLAs ensure that such time-bound requirements are met, facilitating prompt and efficient service delivery.


by Dolores at May 27, 2026, 06:13 AM

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Margot
1 day ago
A is also important. Elite customers need priority.
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Veronique
7 days ago
I agree, B makes sense. 24 hours is reasonable.
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Tiera
12 days ago
I think it's B. Timely reviews are crucial.
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Alpha
17 days ago
I thought elite status requests were prioritized, though?
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Marylin
22 days ago
B is definitely a key requirement.
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Raelene
27 days ago
Wait, are we sure it covers all those points?
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Nelida
1 month ago
Totally agree, it sets clear expectations!
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Tashia
1 month ago
A service level agreement ensures timely responses.
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Domitila
1 month ago
I feel like option A is about elite status and dedicated groups, but I'm not confident that it directly relates to service level agreements.
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Linwood
2 months ago
I practiced a similar question where we discussed customer notifications. I wonder if option C about notifying users fits into that context.
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Loren
2 months ago
I'm not entirely sure, but I remember something about prioritizing requests. Could it be option D regarding transaction disputes?
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Dyan
2 months ago
I think a service level agreement is about setting expectations, so it might relate to option B about completing a transaction review within 24 hours.
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