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Pegasystems PEGACPSA23V1 Exam - Topic 4 Question 42 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam

Question #: 42
Topic #: 4

[All PEGACPSA23V1 Questions]

Which requirement is satisfied by configuring a service level agreement?

ARequests from customers with elite status go to a dedicated work group,

BA transaction review is completed within 24 hours.

CUsers are notified when they receive an assignment.

DTransaction dispute cases are considered more urgent than address change cases.

Show Suggested Answer

Suggested Answer: B

Service Level Agreements (SLAs) in Pega are used to define and enforce time limits for completing work and other time-based conditions:

B . A transaction review is completed within 24 hours. This is a direct application of SLAs, where a specific time frame (24 hours) is set as a target for completing a process step, such as a transaction review. SLAs ensure that such time-bound requirements are met, facilitating prompt and efficient service delivery.

by Dolores at May 27, 2026, 06:13 AM

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Linwood

2 days ago

I practiced a similar question where we discussed customer notifications. I wonder if option C about notifying users fits into that context.

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Loren

8 days ago

I'm not entirely sure, but I remember something about prioritizing requests. Could it be option D regarding transaction disputes?

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Dyan

13 days ago

I think a service level agreement is about setting expectations, so it might relate to option B about completing a transaction review within 24 hours.

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