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Pegasystems PEGACPSA23V1 Exam Questions
- Topic 1: Case Management: The skills measured here include how to design a case lifecycle, and stages, set case statuses, add instructions to tasks, and add a service level agreement; how to set up urgency, goals, deadlines, and passed deadlines in addition to skills such as toute assignments to users, work groups, work queues a Configure approval processes, cascading approvals, authority matrix, and how to set up and send email correspondence.
- Topic 2: Data and Integration: The topics covered here include how to configure data types, create data objects, data relationships, and field types identify and create calculated values. More topics include validating data, creating and configuring data validation rules, manipulating application data, setting default property values, access sourced data in a case. Moreover, candidates should understand topics such as refresh strategies, populating user interface controls, and saving data to a system of record.
- Topic 3: Security: The skills measured here include how to manage user and role assignments set security policies and monitor and audit changes to data.
- Topic 4: DevOps: The topics covered here include recording a unit test, how to create and execute scenario-based test cases, and identifying best practices for configuring unit tests.
- Topic 5: User Experience: The skills evaluated here include setting up user interface elements, dashboards, and portal content, configuring form appearance, visibility settings, and controls, adding fields, grouping fields in views, displaying list data in views, and configuring repeating dynamic layouts.
- Topic 6: Application Development: The skills tested here include how to oversee application development by focusing on user stories, feedback, bugs, etc. It also covers how to utilize the Estimator tool to scope a Pega Platform project.
- Topic 7: Reporting: The skills measured here include creating business reports, pinpointing types of reports, utilizing columns and filters, and describing the benefits of using Insights. Mobility: Skills assessed include how to configure mobile app channels in addition to setting up swipe actions, theme colors, and image assets.
Free Pegasystems PEGACPSA23V1 Exam Actual Questions
Note: Premium Questions for PEGACPSA23V1 were last updated On Apr. 06, 2026 (see below)
Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:
A future enhancement request to group a set of existing steps into a multistep form
A drop-down list that is missing one of the required options --- This work item is in progress because the missing option prevents work from being done
How do you populate the backlog directly from the spreadsheet?
When transitioning from planning to development, populating the backlog with work items that clearly articulate business requirements and enhancement requests is key. User stories are well-suited for capturing these needs in an Agile development environment.
C . Create stories: User stories are a fundamental element in Agile methodologies, used to describe features, functionalities, or enhancements from the perspective of the end user. They are concise yet comprehensive, detailing what needs to be done and why. For the scenarios mentioned --- grouping steps into a multistep form as a future enhancement, and addressing a missing option in a dropdown list --- creating user stories allows these requirements to be clearly defined and prioritized in the backlog.
Importing stories (A) might be a method to bulk add pre-defined stories from external sources but does not pertain to the action of creating new stories based on the spreadsheet contents. Creating bugs (B) is more appropriate for issues or errors that need to be fixed, not for new development work or enhancements. Creating feedback (D) could capture suggestions or comments but lacks the structured format of user stories for development purposes.
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal.
Which case life cycle configuration meets this requirement?
For accommodating passengers traveling with service animals, efficiently capturing necessary information (type of animal, size, and medical information) is critical. This requirement is conditional, triggered only when a passenger declares travel with a service animal.
A . Add a process to the case life cycle for service animal accommodation and apply a condition: This option allows for the integration of a dedicated process within the overall case life cycle specifically for gathering service animal information. The process is conditionally executed, based on whether the passenger has declared the need for service animal accommodation. This ensures that the additional information is requested only when relevant, keeping the case life cycle streamlined and focused.
Applying an optional action (B) offers flexibility but might not guarantee the collection of this information as part of the standard workflow. Configuring a separate stage (C) could unnecessarily segment the case life cycle, especially if service animal accommodation is a conditional step rather than a distinct phase. Creating a child case (D) for service animal accommodation could complicate case management, especially for a requirement that is inherently part of the main travel arrangement process rather than a standalone case.
An on-demand transportation application has a Conversation preference data type. When customers use the application to request a ride, they can specify their conversation preference: whether they would like to talk to their driver or if they would prefer silence. Company stakeholders are interested in analyzing the conversation preference data.
How is the Conversation preference data type sourced?
For an on-demand transportation application collecting conversation preferences from customers, the nature of the data---preferences stated during the booking process---suggests it is generated dynamically rather than stored in a pre-existing database.
B . No system of record: This option acknowledges that conversation preferences are specified by customers in real-time and are specific to each ride request, rather than being pulled from a pre-established database (local or external). The data is generated by user input within the application itself and used for analysis without necessitating a traditional system of record for storage.
A local system of record (A) refers to data stored within the application's database but is more relevant for static or semi-static data rather than dynamic preferences. An external system of record (C) is used for data that the application retrieves from outside sources, which does not
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
Configuring correspondence in Pega is required when automated communication with parties involved in a case is needed:
A . Fax a new insurance claim to the auto repair shop. This requirement necessitates the configuration of correspondence to automatically handle the sending of insurance claim details via fax, streamlining communication and ensuring timely sharing of necessary documents.
B . Text the customer with status changes in an insurance claim. Sending automated texts to customers about status updates in their insurance claim process is another example where correspondence configuration is essential, enhancing customer service through timely updates.
An order form provides four options from which customers select one option. According to best practice, which of the following two UI control types can be used to minimize clutter on the order form? (Choose Two)
To minimize clutter on an order form where customers select one option out of four, using UI controls that efficiently manage screen real estate while ensuring user-friendliness is crucial.
A . Dropdown: A dropdown menu consolidates the four options into a single interactive element. When not in use, it takes up minimal space on the form, contributing to a cleaner, less cluttered appearance. It expands when interacted with, allowing the user to make a selection from the list.
C . Radio buttons: Radio buttons allow all options to be visible at once, ensuring immediate visibility of choices without additional interaction. Because selecting one option automatically deselects any other, radio buttons are ideal for single-choice scenarios. They can be designed to be compact, minimizing their impact on the form's layout.
Checkboxes (B) are typically used for selections where multiple options can be chosen simultaneously, which does not align with the requirement for a single selection. Autocomplete (D) is useful for forms with a large number of options or for facilitating quick selection from a list through typing, which might not be necessary or as efficient for a small, fixed set of four options.
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