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Pegasystems PEGACPSA23V1 Exam - Topic 3 Question 47 Discussion

A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.If catering is not required, customers are given a rental rate quote.If customers indicate that they want the restaurant to cater the event, they must provide menu preference and schedule and appointment to do menu testing before they are given a quote.Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two.)
A) Create a check box for customers to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box. and B) Create a check box for customers to indicate whether they want the restaurant to cater the event. Configure the menu preferences and appointment date fields with a visibility condition.
C) Create a process for providing menu preference and scheduling the menu tasting appointment. Create a parallel process for providing the customer with the rental rate quote.
D) Create a process for customers to indicate menu preference and schedule the menu tasting appointment. Add the process as a case-wide optional action.

Pegasystems PEGACPSA23V1 Exam - Topic 3 Question 47 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam
Question #: 47
Topic #: 3
[All PEGACPSA23V1 Questions]

A restaurant has a case type that allows customers to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.

If catering is not required, customers are given a rental rate quote.

If customers indicate that they want the restaurant to cater the event, they must provide menu preference and schedule and appointment to do menu testing before they are given a quote.

Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two.)

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Suggested Answer: A, B

For a case type that facilitates booking the dining room for events, with additional steps required if the customer opts for catering, structuring the case flow to adapt to customer choices is essential.

A . Create a check box for customers to indicate catering preference. Add a decision shape: This setup allows the case flow to branch based on whether catering is required. If the check box is selected, the flow can proceed to steps for selecting menu preferences and scheduling a menu tasting appointment; if not, it can move directly to providing a rental rate quote.

B . Configure menu preferences and appointment date fields with a visibility condition: This ensures that these fields are only displayed when catering is chosen, maintaining a streamlined and relevant user experience. Visibility conditions based on the catering check box selection dynamically adjust the form to match customer requirements.

Creating parallel processes for menu selection and rental rate quoting (C) might imply simultaneous progression, which does not align with the conditional nature of these steps. Making the menu selection and tasting appointment process a case-wide optional action (D) could allow it to be bypassed, potentially conflicting with the specified requirement for catering requests.


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I remember we practiced a similar question about conditional fields, so I think option B makes sense for the visibility conditions.
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