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Pegasystems PEGACPSA23V1 Exam - Topic 1 Question 36 Discussion

Which two requirements demonstrate the need to configure correspondence? (Choose Two)
A) Fax a new insurance claim to the auto repair shop. and B) Text the customer with status changes in an insurance claim.
C) Assign a new insurance claim to a case worker to process.
D) Phone a customer for additional information about the case.

Pegasystems PEGACPSA23V1 Exam - Topic 1 Question 36 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam
Question #: 36
Topic #: 1
[All PEGACPSA23V1 Questions]

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Show Suggested Answer Hide Answer
Suggested Answer: A, B

Configuring correspondence in Pega is required when automated communication with parties involved in a case is needed:

A . Fax a new insurance claim to the auto repair shop. This requirement necessitates the configuration of correspondence to automatically handle the sending of insurance claim details via fax, streamlining communication and ensuring timely sharing of necessary documents.

B . Text the customer with status changes in an insurance claim. Sending automated texts to customers about status updates in their insurance claim process is another example where correspondence configuration is essential, enhancing customer service through timely updates.


by Raul at Jan 05, 2026, 05:16 AM

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Karan
2 months ago
Yeah, B keeps customers informed, that's key!
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Ivan
3 months ago
A and C seem more about processing, not correspondence.
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Jerry
3 months ago
I agree, B is crucial for updates.
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Benedict
3 months ago
I think B and D are the best choices.
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Charlesetta
3 months ago
Totally agree with B, it's all about keeping customers updated.
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Pearlie
3 months ago
Wait, are we really texting customers now? Sounds risky!
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Miesha
3 months ago
No way, D is more relevant than A.
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Idella
4 months ago
I think A should be included too.
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Eladia
4 months ago
B and C are definitely the right choices.
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Judy
4 months ago
A and D are the way to go. Texting the customer? What is this, the 21st century?
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Dick
5 months ago
Definitely A and D. Faxing and calling the customer are classic correspondence methods.
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Janae
5 months ago
I agree, A and D are the right choices. Texting and assigning the claim don't require correspondence.
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Gwenn
5 months ago
A and D are the correct answers. Faxing and phoning the customer demonstrate the need for correspondence.
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Stefany
5 months ago
I feel like B is a strong choice because it’s about texting updates, but I can't recall if D fits the correspondence requirement too.
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Wilson
5 months ago
I practiced a similar question, and I think C is definitely one of the answers, but I'm torn between A and D for the second one.
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Teri
5 months ago
I'm not entirely sure, but I remember something about correspondence being related to keeping customers informed, so maybe A and B?
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Emilio
6 months ago
I think options B and C might be the right answers since they both involve direct communication about the claim.
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Delbert
6 months ago
I'm a little unsure about this. I know configuring correspondence is important, but I'm not totally confident which two options demonstrate that need the best. I'll have to review the material again before answering.
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Tijuana
6 months ago
I've got this one! B and D are the correct answers. Texting the customer and phoning them both involve configuring correspondence channels, unlike just assigning a claim or faxing something.
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Thora
6 months ago
Okay, let me see. I think B and D make the most sense - you'd need to set up correspondence for texting status updates and calling the customer for more info. A and C don't seem to require configuring correspondence.
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Micah
6 months ago
Hmm, I'm a bit confused on this one. I'm not sure which two requirements would demonstrate the need for configuring correspondence. I'll have to think it through carefully.
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Chaya
7 months ago
I'm pretty sure B and D are the right answers here. Configuring correspondence would be needed for texting the customer and phoning them.
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Adelina
16 days ago
But what about A and C? They seem important too.
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Dalene
2 months ago
I agree! B and D are definitely needed for correspondence.
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Shaun
2 months ago
I think B and D make sense. Texting and calling are both communication.
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