Pegasystems PEGACPLSA88V1 Exam - Topic 7 Question 51 Discussion

Actual exam question for Pegasystems's PEGACPLSA88V1 exam

Question #: 51
Topic #: 7

which two statements are correct with regard to inbound email processing? (choose two)

Aan incoming email reply is liked to its original case by the case ID in the subject of the email.

Bwhen creating a case from an email using the standard service activity, email attachments are automatically added as case attachments.

Ccustom configuration is required to handle automatic reply and delivery status notifications.

Dif an email service executes an action, such as an approval, and the case is locked the email is queued and retried

Show Suggested Answer

Suggested Answer: A, B

Regarding inbound email processing:

An incoming email reply is linked to its original case by the case ID in the subject of the email (Answer A):

When creating a case from an email using the standard service activity, email attachments are automatically added as case attachments (Answer B):

by Ellsworth at May 31, 2026, 06:29 AM

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