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Pegasystems PEGACPLSA88V1 Exam - Topic 7 Question 51 Discussion

which two statements are correct with regard to inbound email processing? (choose two)
A) an incoming email reply is liked to its original case by the case ID in the subject of the email. and B) when creating a case from an email using the standard service activity, email attachments are automatically added as case attachments.
C) custom configuration is required to handle automatic reply and delivery status notifications.
D) if an email service executes an action, such as an approval, and the case is locked the email is queued and retried

Pegasystems PEGACPLSA88V1 Exam - Topic 7 Question 51 Discussion

Actual exam question for Pegasystems's PEGACPLSA88V1 exam
Question #: 51
Topic #: 7
[All PEGACPLSA88V1 Questions]

which two statements are correct with regard to inbound email processing? (choose two)

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Suggested Answer: A, B

Regarding inbound email processing:

An incoming email reply is linked to its original case by the case ID in the subject of the email (Answer A):


When creating a case from an email using the standard service activity, email attachments are automatically added as case attachments (Answer B):

by Ellsworth at May 31, 2026, 06:29 AM

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Antonette
2 days ago
C seems like it could be correct since we talked about needing custom setups for specific email handling.
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Denise
8 days ago
I'm not entirely sure about B, but I remember something about attachments being added automatically in certain scenarios.
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Delfina
13 days ago
I think option A sounds familiar because we discussed how case IDs are important for tracking emails.
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