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Pegasystems PEGACPLSA88V1 Exam Questions
- Topic 1: Case Management: The topic of Case Management covers designing a comprehensive case lifecycle, including stage progression, case status updates, and the addition of task instructions. It also explores the implementation of service level agreements, configuring urgency, goals, and deadlines, along with handling passed deadlines. Furthermore, it addresses the routing of assignments to users and work queues, and the configuration of approval processes, such as cascading approvals, reporting structures, and authority matrices. The topic also explores email correspondence configuration, duplicate case identification, optional actions, workflow automation using conditions, pausing and resuming case processing, skipping stages or processes, and configuring child cases.
- Topic 2: Data and Integration: The main topic of Data and Integration encompasses a range of sub-topics. It covers configuring data types, creating data objects, establishing data relationships, and defining field types. Additionally, it explores the identification and creation of calculated values, as well as the validation of data. The topic further delves into manipulating application data, setting default property values, configuring data transforms, accessing sourced data in a case, and refreshing strategies to populate user interface controls. Moreover, it addresses the processes of saving data to a system of record, simulating and integrating external data sources, capturing and presenting data through fields and views, viewing data in memory using tools like the clipboard tool and pyWorkPage, configuring field values, and creating and setting application settings.
- Topic 3: Security: The security topic deals with management of user and role assignments. Furthermore, it discusses configuration of security policies.
- Topic 4: DevOps: The exam topic of DevOps delves into recording a unit test and identifying appropriate practices to configure unit tests. It also includes the sub-topic which deals with creation and executing of scenario-based test cases.
- Topic 5: User Experience: This topic of user experiences explains how to customize user interface elements and form appearance. It also discusses configuration of action sets, adding and removing fields. Lastly, it discusses group fields in views, enabling accessibility features in an application, and displaying list data in views.
- Topic 6: Application Development: Application development, creation and maintenance of rules, management of application development, usage of the Estimator tool to scope a Pega Platform project, classes and inheritance are discussed in this topic.
- Topic 7: Reporting: Using columns and filters, creating business reports, and identifying types of reports are focal points of this topic. Furthermore, it also discusses the benefits of using Insights.
- Topic 8: Mobility: The topic of mobility delves into configuration of mobile app channels. It also explains how to use Pega Mobile Preview.
Free Pegasystems PEGACPLSA88V1 Exam Actual Questions
Note: Premium Questions for PEGACPLSA88V1 were last updated On May. 21, 2026 (see below)
which two statements are correct with regard to inbound email processing? (choose two)
Regarding inbound email processing:
An incoming email reply is linked to its original case by the case ID in the subject of the email (Answer A):
When creating a case from an email using the standard service activity, email attachments are automatically added as case attachments (Answer B):
What two features do activities and functions share? (Choose Two)
Activities and functions in Pega share certain common features which are vital for their flexibility and maintainability.
Parameterization: Both activities and functions can be parameterized, allowing them to accept input values when they are invoked. This makes them reusable in different contexts by simply changing the parameters.
An application contains cases that transition through different statuses throughout their life cycle, which typically lasts three months.
Design a reporting strategy to display the number of cases by status at the end of each month for a 12-month period.
Job Scheduler:
Configuring a job scheduler to record monthly case status in a separate table ensures that the data is consistently updated and available for reporting.
Reference:
Pega best practices for reporting strategies recommend using job schedulers to handle periodic data collection and reporting tasks.
Therefore, the correct answer is:
A . Configure a job scheduler to record monthly case status in a separate table and report on that table.
you need to formet required fields with red labels. you configure a custom style in the skin rule.
how do you apply the custom style?
To format required fields with red labels using a custom style in the skin rule:
Reference the custom style in the required field labels (Answer D):
Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?
Robotic Desktop Automation (RDA) is recommended in this scenario because it enables Customer Service Representatives (CSRs) to launch and interact with multiple applications from a single interface. RDA automates repetitive tasks and integrates different systems without requiring backend changes, making it an ideal solution for environments where applications are built on diverse technologies. This approach improves efficiency by reducing the manual effort needed to synchronize data across systems, ensuring real-time updates and data consistency.
Pega Robotics: Pega Robotics Overview
Pega Customer Service: Pega Customer Service Capabilities
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