An application contains cases which transition though different statuses throughout their life cycle which typically lasts 3 months.
Design a reporting strategy to display the number of cases by status at the end of each month for a 12-month period.
To design a reporting strategy that displays the number of cases by status at the end of each month for a 12-month period, follow these steps:
Configure an Agent: Set up an agent to run at the end of each month to capture the status of all cases.
Record Data: The agent records the case statuses in a separate table specifically created for this purpose.
Reporting: Generate reports based on the data stored in this table to provide an accurate month-end snapshot of case statuses.
Configuring agents in Pega
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