A dispute case type has various stages, including collect, review, Reinburse, Chargeback, and Resolve.
In the production system, inflight cases exist in the chargeback stage. The Chargeback stage is moved to a new case type.
If the analyst advances the inflight cases, what error flow is initiated?
Identifying the Error Flow:
When stages are altered in a case type, in-flight cases can encounter issues if they try to advance to a now-missing stage.
pzStageProblems Flow:
This flow is initiated when there are problems advancing stages due to missing or reconfigured stages.
It helps to manage and resolve issues related to stage progression.
Pega Platform Case Management Documentation
Pega Academy Course on Advanced Case Design
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