A duplicate case search contains two weighted conditions in which a property value in the current case is compared to the same property value in the existing case. After processing multiple cases that have two matching data values, duplicate case search does not identify any duplicates.
What two approaches do you take to diagnose the cause? (Choose two.)
Check Weighted Conditions:
Ensure that the combined weights of the conditions meet or exceed the threshold set for identifying duplicates. This can be done in the Duplicate Search settings.
Verify Basic Conditions:
Confirm that each of the basic conditions (non-weighted) are met for the cases being compared. If these conditions are not satisfied, the duplicate search will not proceed to evaluate the weighted conditions.
Configuration Review:
Review the configuration of the duplicate search rule to ensure it is correctly set up and that the property values being compared are correct.
Pega Academy: Case Management and Duplicate Detection.
Pega Documentation: Configuring Duplicate Case Search Rules.
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