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Pegasystems PEGACPLSA88V1 Exam - Topic 1 Question 53 Discussion
Topic #: 1
MyCo.com has instances of SCM-F5, SmartDispute, and CPM-F5 in their Production Environment distributed across multiple Pega instances. A new business requirement states that users working in any one application cart create a case in any other application.
What is your recommendation to implement the new business requirement?
To address the requirement where users working in one application need to create cases in another application, the recommended approach is to implement Federated Case Management (FCM).
Federated Case Management: FCM allows different Pega applications to share and manage cases across multiple systems. This approach enables seamless case creation and management, ensuring that users can interact with cases regardless of the application they are working in.
Synchronization and Communication: FCM facilitates synchronization and communication between different Pega instances, ensuring that case data is consistent and accessible across the applications.
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