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Pegasystems PEGACPDS88V1 Exam - Topic 1 Question 52 Discussion

What are the most important aspects taken into consideration when determining the Next-Best-Action?
D) Business objectives and customer needs
A) Product discounts and business profitability
B) Network bandwidth and call duration
C) Market trends and customer satisfaction

Pegasystems PEGACPDS88V1 Exam - Topic 1 Question 52 Discussion

Actual exam question for Pegasystems's PEGACPDS88V1 exam
Question #: 52
Topic #: 1
[All PEGACPDS88V1 Questions]

What are the most important aspects taken into consideration when determining the Next-Best-Action?

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Suggested Answer: D

The most important aspects taken into consideration when determining the Next-Best-Action are business objectives and customer needs. Business objectives reflect the goals and priorities of the organization, such as increasing revenue, reducing costs, or managing risk. Customer needs reflect the preferences and expectations of the customers, such as their interests, intents, or life events. Reference: https://academy.pega.com/module/one-one-customer-engagement/topic/next-best-action-designer


by Denise at Jun 18, 2026, 06:57 AM

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Darci
3 days ago
Wait, are we really considering B? Seems off.
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Irma
8 days ago
I think C is super important too.
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Kristal
13 days ago
Definitely A and D are key!
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Yoko
18 days ago
I’m leaning towards D, but I also recall discussions about how network bandwidth could impact customer experience.
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Callie
24 days ago
I feel like product discounts could be important, but they might not align with long-term business profitability.
upvoted 0 times
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Elliot
29 days ago
I remember a practice question that emphasized customer satisfaction, so I wonder if market trends play a bigger role than I thought.
upvoted 0 times
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Kimberely
1 month ago
I think the focus should be on business objectives and customer needs, but I'm not entirely sure if that's the only factor.
upvoted 0 times
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