Pegasystems Exam PEGACPDS88V1 Topic 1 Question 16 Discussion

Actual exam question for Pegasystems's PEGACPDS88V1 exam

Question #: 16
Topic #: 1

Customer Decision Hub uses the P*C*V*L arbitration formula to select the next best action for each customer. Which factor in the arbitration formula is calculated by using AI?

ABusiness levers

BContext weighing

CPropensity

DAction value

Show Suggested Answer

Suggested Answer: C

In Customer Decision Hub, the factor in the arbitration formula that is calculated by using AI isPropensity.

by Joye at Jul 08, 2024, 07:02 AM

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Vashti

10 months ago

I'm going with C) Propensity. It just seems like the most logical choice when it comes to using AI in the Customer Decision Hub formula.

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Johnetta

9 months ago

I see your point, but I still think C) Propensity is the best option for AI involvement.

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Ronnie

9 months ago

I'm leaning towards B) Context weighing. AI could play a big role in that aspect as well.

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Thea

9 months ago

I agree, Propensity seems like the most AI-driven factor in the formula.

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Portia

9 months ago

I think C) Propensity is the right choice too. It makes sense to use AI for that factor.

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Buck

10 months ago

Ha, I bet the answer is C) Propensity. AI is perfect for predicting customer behavior, just like a crystal ball - but with more math and less magic!

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Dannie

10 months ago

I think A) Business levers is not calculated by using AI, so it's not the correct answer.

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Teri

10 months ago

Hmm, I'm not sure. Maybe it's D) Action value? Isn't that where the AI comes in to estimate the potential value of each action?

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Micah

9 months ago

So, the AI helps in determining the best action for each customer based on their estimated value.

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Bernardine

9 months ago

Yes, that's correct. It uses AI to estimate the value of different actions.

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Stevie

9 months ago

I think you're right. AI helps calculate the potential value of each action.

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Jesse

10 months ago

I'm not sure, but I think D) Action value could also be calculated using AI algorithms.

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Ria

10 months ago

I think it's C) Propensity. Customer Decision Hub uses AI to calculate the customer's likelihood of taking a certain action, right?

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Kristofer

9 months ago

That's right! Propensity is an important factor in the arbitration formula that is calculated using AI in Customer Decision Hub.

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Teddy

10 months ago

Yes, you're correct! Propensity is calculated using AI to determine the likelihood of a customer taking a specific action.

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Vicky

10 months ago

I believe it's B) Context weighing, because AI can analyze the context of each customer.

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Daniel

10 months ago

I think the factor calculated by using AI is C) Propensity.

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