Pegasystems PEGACPDC88V1 Exam - Topic 5 Question 38 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 38
Topic #: 5

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.

If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

ACreate two segments to identify the target audience for each of the two offer emails: day one, and day five. Set up two schedules per day for the two segments.

BCreate an action with a flow that contains two Send Email shapes, one for each email. Set appropriate wait times between the shapes.

CConfigure the primary schedule to run daily and let the artificial intelligence (AI) choose the best action based on engagement policies.

DConfigure a primary schedule for the original offer email and setup an ad-hoc schedule to send the second email.

Show Suggested Answer

Suggested Answer: C

CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified Reference:Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

by Iraida at Jan 15, 2025, 07:59 AM

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Janet

6 months ago

Option A is too complicated for this scenario.

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Felice

6 months ago

Wait, can AI really handle this kind of decision-making?

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Rebecka

6 months ago

Option C sounds risky. AI might not always get it right.

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Lucy

7 months ago

Totally agree, flow with wait times is key!

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Sharee

7 months ago

I think option B makes the most sense.

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Melinda

7 months ago

I recall discussing ad-hoc scheduling in class, so option D might be a good way to handle the second email. It could give us more control over timing.

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Omega

7 months ago

I feel like option C is a bit risky. Relying on AI to choose actions might not guarantee the best outcome, especially if we have specific timing in mind.

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Tesha

7 months ago

I'm not entirely sure, but I remember something about using segments from a similar question. Maybe option A could work too?

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Krissy

8 months ago

I think option B sounds familiar because we practiced creating flows with wait times in our last session. It seems like a solid approach.

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Royce

8 months ago

For this type of always-on campaign, I'd probably just configure a primary daily schedule and let the AI handle the best time and actions based on engagement policies. That seems like the most efficient way to approach it.

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Daron

8 months ago

Okay, I think I've got this. I'd create a single action with a flow that has two Send Email shapes, one for each email. Then I'd set the appropriate wait times between them. That way it's all automated and I don't have to worry about setting up separate schedules.

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Azalee

8 months ago

Hmm, I'm a bit confused about the "always-on outbound customer engagement paradigm" part. Does that mean I need to do something different than just setting up the two-email campaign? I'll have to read through that part carefully.

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Erick

8 months ago

This seems like a straightforward question about setting up an automated campaign with two email offers. I'd start by creating two segments - one for the day one email and one for the day five email. Then I'd set up the schedules and flows accordingly.

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Blair

1 year ago

Option A - two segments and two schedules? That's overkill, man. Just get the AI to do its thing and let it figure out the optimal timing.

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Ozell

1 year ago

I'm torn between B and C. B is simpler, but C sounds more sophisticated. Maybe I'll just flip a coin and hope for the best!

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Stevie

1 year ago

Option D sounds like it could work, but I'm not sure about the ad-hoc schedule. Wouldn't it be better to have a more consistent approach?

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Lelia

11 months ago

A: Yeah, Option B seems like a more efficient way to handle the scenario compared to ad-hoc scheduling.

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Lou

11 months ago

B: I agree with A. Option B provides a clear flow and ensures timely delivery of the emails.

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Estrella

12 months ago

A: Option B might be a better choice. It allows for a more automated and structured approach.

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Marylin

1 year ago

I'd go with Option C. Let the AI handle the scheduling and engagement policies - it'll probably do a better job than manually setting up multiple schedules.

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