Pegasystems Exam PEGACPDC88V1 Topic 3 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 27
Topic #: 3

U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.

As a decisioning architect, how do you recommend the bank implements this requirement?

ACreate an external email treatment and use an external tool to design the email.

BCreate an external email treatment and use Customer Decision Hub to design the email.

CCreate an internal email treatment and import the email content HTML.

DCreate an internal email treatment and use Customer Decision Hub to design the email.

Show Suggested Answer

Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Remona at Aug 07, 2024, 08:35 PM

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Stefan

7 days ago

That's a good point, personalized content can definitely lead to better customer engagement and satisfaction.

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Dierdre

8 days ago

Option B seems the most logical choice. Using the Customer Decision Hub to design the email content would ensure better integration and control over the entire process.

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Pamela

9 days ago

I disagree, I believe option D is the way to go as it will allow for more personalized and targeted email content.

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Stefan

10 days ago

I think option B is the best choice because it will streamline the process and make it more efficient.

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