Pegasystems Exam PEGACPDC88V1 Topic 3 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 27
Topic #: 3

U+ Bank, a retail bank, has purchased Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.

As a decisioning architect, how do you recommend the bank implements this requirement?

ACreate an external email treatment and use an external tool to design the email.

BCreate an external email treatment and use Customer Decision Hub to design the email.

CCreate an internal email treatment and import the email content HTML.

DCreate an internal email treatment and use Customer Decision Hub to design the email.

Show Suggested Answer

Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Remona at Aug 07, 2024, 08:35 PM

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Youlanda

3 months ago

Option A? Really? If they wanted to keep using external tools, they wouldn't have bought the Customer Decision Hub in the first place. That's like buying a Ferrari to go grocery shopping.

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Brock

2 months ago

D) Create an internal email treatment and use Customer Decision Hub to design the email.

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Yen

2 months ago

I agree, it doesn't make sense to stick with external tools after investing in the Customer Decision Hub.

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Pamella

2 months ago

B) Create an external email treatment and use Customer Decision Hub to design the email.

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Almeta

3 months ago

Honestly, I'm torn between B and D. Both options utilize the Customer Decision Hub, but I wonder if the bank's IT team is up for the challenge of integrating an external email service provider.

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Francine

2 months ago

True, it really depends on the capabilities of the IT team. Both options have their pros and cons.

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Dallas

2 months ago

But option D could also work if the bank's IT team is capable of integrating the external email service provider.

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Vince

2 months ago

I think option B would be the best choice. It keeps everything within the Customer Decision Hub.

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Oretha

3 months ago

Hmm, Option C looks interesting. Importing the HTML content could give the bank more flexibility in designing the emails. But will it integrate well with the Customer Decision Hub?

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Margot

3 months ago

I'm leaning towards Option D. Why bother with an external tool when the Customer Decision Hub can handle the email design and send it out directly?

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Mila

2 months ago

I think we're all in agreement then, Option D it is.

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Charolette

2 months ago

It definitely streamlines the workflow and reduces the need for multiple tools.

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Dan

2 months ago

I agree, using Customer Decision Hub for both design and sending simplifies the process.

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Amalia

3 months ago

Option D sounds like the most efficient choice.

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Stefan

3 months ago

That's a good point, personalized content can definitely lead to better customer engagement and satisfaction.

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Dierdre

3 months ago

Option B seems the most logical choice. Using the Customer Decision Hub to design the email content would ensure better integration and control over the entire process.

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