Pegasystems Exam PEGACPDC88V1 Topic 2 Question 21 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 21
Topic #: 2

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.

Which statement explains the cause of this behavior?

AThe bank implemented upweighting for the third stage.

BThe customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

CThe customer can be involved in only one active journey at a given moment.

DThe customer always receives the most relevant action, even if an action is not a part of any journey.

Show Suggested Answer

Suggested Answer: A

Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Rikki at May 21, 2024, 01:50 PM

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Raymon

15 days ago

Hold up, the customer can only be in one active journey at a time? What is this, a choose-your-own-adventure novel? Sounds like the bank needs to work on their customer experience.

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2 months ago

I think the answer is B. The customer must not have been eligible for the last stage.

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