Pegasystems PEGACPDC88V1 Exam - Topic 2 Question 21 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 21
Topic #: 2

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.

Which statement explains the cause of this behavior?

AThe bank implemented upweighting for the third stage.

BThe customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

CThe customer can be involved in only one active journey at a given moment.

DThe customer always receives the most relevant action, even if an action is not a part of any journey.

Show Suggested Answer

Suggested Answer: A

Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time-sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Rikki at May 21, 2024, 01:50 PM

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Staci

3 months ago

Isn't it weird that they can only be in one journey at a time?

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Tawny

3 months ago

I disagree, D seems too broad.

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Gianna

3 months ago

Wait, so they can get offers outside the journey? That's surprising!

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Eladia

4 months ago

I think it's option B. Makes the most sense!

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Una

4 months ago

Sounds like the customer hit a snag in the journey.

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Deandrea

4 months ago

I recall something about customers being limited to one journey, but I’m not confident if that applies here. C could be a possibility too.

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Shalon

4 months ago

I feel like we had a similar question where the customer received an unexpected offer. I think it was about relevance, so D might be the right choice.

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Mari

4 months ago

I'm not entirely sure, but I think we talked about how upweighting could change the offers at different stages. Maybe A is the answer?

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Truman

5 months ago

I remember discussing how customer eligibility can affect what offers they receive, so option B seems plausible.

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Victor

5 months ago

I'm feeling pretty confident about this one. The details provided point to the customer being ineligible for the final stage, leading to the unexpected offer.

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Elsa

5 months ago

Okay, let me break this down step-by-step. The key seems to be figuring out why the customer received an offer that wasn't part of the journey.

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Nieves

5 months ago

Hmm, I'm a bit confused by the wording here. I'll have to re-read it a few times to make sure I understand what's going on.

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Elina

5 months ago

This question seems a bit tricky. I'll need to carefully read through the details and think about the different possibilities.

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Emerson

5 months ago

I think the answer is B - the customer was not eligible for the last stage, so the system presented an offer outside the journey. That makes the most sense to me.

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Beatriz

5 months ago

I'm pretty confident that the answer is C, the test data. The test set is specifically reserved for final model evaluation, so it should provide the most accurate assessment of the model's performance.

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Rikki

5 months ago

Okay, let's see here. The key is that the customer wants to target banners based on CRM data, so a custom persisted store candidate could be a good way to integrate that data into the ContextHub. I'm leaning towards that as the answer.

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Hyman

5 months ago

Hmm, I'm a bit unsure about this one. I know WFM Web for Agents provides some visibility, but I can't quite recall all the specific things an agent can see. I'll have to think this through carefully.

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Raymon

9 months ago

Hold up, the customer can only be in one active journey at a time? What is this, a choose-your-own-adventure novel? Sounds like the bank needs to work on their customer experience.

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Mariko

9 months ago

Ah, the old 'customer not eligible for the last stage' excuse. Classic bank move, if you ask me. Bet they're just trying to upsell something they couldn't fit in the journey.

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Lynelle

8 months ago

D) The customer always receives the most relevant action, even if an action is not a part of any journey.

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Mitzie

9 months ago

C) The customer can be involved in only one active journey at a given moment.

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Felicidad

9 months ago

B) The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

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Lavonna

9 months ago

A) The bank implemented upweighting for the third stage.

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Malinda

9 months ago

Hmm, I'm guessing the bank was trying to be 'dynamic' and 'personalized' with their offers, but they ended up just confusing the poor customer. Good luck figuring this one out, my dude.

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Apolonia

10 months ago

Wait, so the customer skipped stages and got an offer not part of the journey? That's some Matrix-level stuff right there. Glitch in the system, maybe?

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