Pegasystems PEGACPDC88V1 Exam - Topic 10 Question 23 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 23
Topic #: 10

[All PEGACPDC88V1 Questions]

Which of the following reasons explains why a customer might receive an action that they already accepted?

AThe action suitability conditions are not defined.

BThe volume constraint is not set to exclude previously accepted offers.

CThe suppression rules are not defined to exclude previously accepted actions.

DThe actions are filtered based on eligibility.

Show Suggested Answer

Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Staci at Jun 23, 2024, 12:18 AM

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Salena

6 months ago

I didn't realize this could happen, kinda surprising!

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Katy

6 months ago

B makes sense too, volume constraints can be tricky.

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Isabella

6 months ago

Wait, are we sure about that? What if it's A?

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Shenika

7 months ago

Agree, suppression rules are key here.

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Patrick

7 months ago

I think it's definitely option C.

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Franklyn

7 months ago

I feel like eligibility filtering could be a factor, but I need to think more about option D. It’s a bit unclear to me.

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Isaac

7 months ago

I'm leaning towards A, but I can't recall the specifics about action suitability conditions.

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Gail

7 months ago

I remember discussing volume constraints, so maybe option B is the right answer? It sounds familiar.

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Jettie

8 months ago

I think it might be option C about suppression rules, but I'm not entirely sure. We did cover something similar in class.

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Lashawnda

8 months ago

This seems straightforward to me. The obvious answer is option C - the suppression rules are not defined to exclude previously accepted actions. That's the most logical explanation for why a customer would receive an action they've already accepted. I'm confident this is the right choice.

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Dell

8 months ago

Okay, I think I've got this. The key here is that the system should be set up to prevent customers from receiving actions they've already accepted. So the correct answer is likely related to the suppression rules or volume constraints not being properly configured to exclude those previously accepted actions. I'll double-check the options to confirm.

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Carylon

8 months ago

Hmm, this is a tricky one. I'm not entirely sure about the differences between the options here. I'll need to make sure I understand the key concepts around action suitability, volume constraints, and suppression rules before I can confidently select the right answer.

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Jeanice

8 months ago

This question seems to be testing our understanding of the conditions and rules that govern the actions offered to customers. I'll need to carefully review the options and think about how the different factors like suitability, volume constraints, and suppression rules could lead to a customer receiving an action they've already accepted.

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Novella

8 months ago

Okay, let me think this through. The table is for HR profiles, so it's likely tracking different types of employees. I'll need to identify the three options that represent employment types.

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