Discuss Pegasystems PEGACPBA24V1 Exam Topic 7 Question 8

Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega's Workflow Automation. What skill must Javi use to get the Business team to incorporate IT's proposed solution?

AChange management

BCommunication and facilitation

CProcess Design

DAnalytical

Suggested Answer: B

Comprehensive and Detailed Explanation From Exact Extract:

This question tests BA skills.

A: Incorrect. Change management is broader, not specific to stakeholder persuasion. Extract: Pega Academy, Business Architect Role: ''Change management supports adoption, not direct persuasion.''

B: Correct. Communication and facilitation persuade stakeholders. Extract: Pega Academy, Business Architect Role: ''BAs use communication and facilitation to align stakeholders on solutions.''

C: Incorrect. Process Design is technical, not persuasive. Extract: Pega Academy, Process Design: ''Process Design configures workflows, not stakeholder alignment.''

D: Incorrect. Analytical skills support analysis, not persuasion. Extract: Pega Academy, Business Architect Role: ''Analytical skills aid requirement analysis.''

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30 comments · newest first

Andra 6 months ago

But without good communication, the team won't buy in.

Virgina 6 months ago

Analytical skills help in justifying the automation.

Kara 6 months ago

I lean towards process design. It’s about improving efficiency.

Arlette 6 months ago

Change management is crucial too. People resist change.

Sina 7 months ago

Definitely! He must explain the benefits clearly.

Keneth 7 months ago

Totally with you, Rickie! Communication is everything in these situations.

Sol 7 months ago

C) Process Design is crucial too. Gotta design it right!

Solange 8 months ago

Wait, can they really automate that? Sounds risky.

Bettye 8 months ago

I think A) Change management is key here. People hate change!

Rickie 8 months ago

Definitely B) Communication and facilitation. He needs to get everyone on board.

Dorthy 8 months ago

Haha, Javi better bring his best negotiation tactics. These stakeholders sound like a tough crowd!

Minna 8 months ago

B, no doubt. Javi's gonna need some serious people skills to get those stakeholders on board.

Natalie 8 months ago

C) Process Design could also be useful, but B is the key skill here. Javi's gotta work that charm.

Tamala 9 months ago

I feel like analytical skills might help Javi present data on how automation improves efficiency, but I'm leaning towards communication being key here.

Peggie 9 months ago

This reminds me of a practice question where we discussed the importance of process design. But in this case, it seems more about getting buy-in from the team.

Xuan 9 months ago

I'm not entirely sure, but I remember something about change management being crucial in getting stakeholders on board with new processes.

Kallie 9 months ago

I think Javi needs to focus on communication and facilitation. He has to bridge the gap between the business team and IT.

Maddie 9 months ago

Based on the details provided, I'd say B. Communication and facilitation is the way to go. Javi will need to be a bridge between the business and IT teams to get them to see the benefits of the automated solution.

Johnson 9 months ago

I'm a bit confused. The question talks about automation and workflow, so I'm wondering if analytical skills might be the most important here. Javi will need to analyze the process and make a strong case for the IT solution.

Kanisha 10 months ago

I think the answer is B. Communication and facilitation. Javi will need to really listen to the stakeholders' concerns and work collaboratively to find a solution that meets everyone's needs.

Joesph 10 months ago

Definitely B) Communication and facilitation. Javi needs to bridge the gap between the Business and IT teams.

Ronny 10 months ago

I think Javi needs strong communication skills.

Paola 10 months ago

I agree, B is the way to go. Javi's got to be a smooth talker to convince the stubborn stakeholders.

Cary 11 months ago

Hmm, I'm not sure. The question mentions process design, so maybe that's the key skill Javi needs to focus on to solve this.

Trina 11 months ago

This seems like a classic change management scenario. Javi will need to use his communication and facilitation skills to get the business team on board with the IT solution.

Sharmaine 5 months ago

↳ replying to Trina

Javi must present data to support the IT solution.

Cherry 5 months ago

↳ replying to Trina

They should focus on how automation improves efficiency.

Barabara 6 months ago

↳ replying to Trina

Change management will be crucial for this project.

Adelina 6 months ago

↳ replying to Trina

I agree, facilitation is key to getting everyone aligned.

Mickie 10 months ago

↳ replying to Trina

Javi definitely needs strong communication skills here.

Pegasystems PEGACPBA24V1 Exam - Topic 7 Question 8 Discussion